Unbeknown to me I had not entered a house number when ordering a Christmas present, the item therefore never arrived, meaning I could not give the gift. Wordery did not notify me of this error or prevent me from proceeding with the order (some websites you are unable to process the order without vital information such as this). I then received an email alerting me that the item was out for delivery and then, Where did it go? There is no tracking. I am giving them two stars still however as it was my error, and to their credit they have offered a refund or replacement. It is just disappointing that this could have been prevented.