I used Wordery because it is UK based and only slightly more expensive than the US market leader. I accepted that when I misordered some time ago I should bear the cost. This time of the three books I ordered 2 were battered and one had been repaired (a new page stuck in). I paid rrp and received what would normally be considered "seconds". I guess they might respond if I raise it with them, but I will be considering alternatives, including the recently started local bookshop for pristine books and the charity shop for bashed ones in future. Oh one of the books was in perfect order and the delivery arrived quite quickly.