Hi, I was really keen to give you my business as an alternative to the bigger online behemoths that continue to disappoint these days with poor service and (my biggest complaint) even poorer packaging that results in precious books getting damaged in transit - nothing more upsetting than opening a package to find a damaged item inside. So in this case, I was particularly disappointed to find my book arrived damaged - worse still was that it appeared that it was damaged prior to shipping (the dust jacket was scratched and slightly torn). So as of now, I'm not sure whether Wordery presents a genuine alternative to Amazon and co. or not. Admittedly I didn't contact customer service as I didn't want to be a complainer, but seeing as you sent me this survey link, I'm happy to let you know my experience and why you may not see me back in a hurry.