Jeremiah O
I contacted the billing department by phone for the 3rd time in two weeks on Sept 30 to cancel my service. I was unable to reach them so I emailed Chelsie Robinson, community manager. On 10/2, she returned my email stating the termination request would be sent over to the termination notices department. On 10/7, I received an email from client relations manager, Karlee Dial. She was supposed to send me the buyout option as I was in middle of a 12 month term.

As of 10/22:
-3 unreturned voicemails
-1 return email
-0 buyout option

Poor customer service!

Stay away from companies (Worksuites) that answer the phone to collect money but avoid customers otherwise.

Update 11-13-19
Tosha Bontrager resolved the issue. She listened to my concerns and took action.
Thanks
Posted 8 months ago
Hello,
Thank you for sharing this frustrating experience with us. I am so sorry this has happened. This is not our standard level of service and I would appreciate the opportunity to make this right and use it as a training tool for the future.
Would it be ok if I called you later today to fix this? Thanks again and I hope to speak to you later.
Posted 8 months ago
WORKSUITES is rated 4.58 based on 40 reviews

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