“I contacted the billing department by phone for the 3rd time in two weeks on Sept 30 to cancel my service. I was unable to reach them so I emailed Chelsie Robinson, community manager. On 10/2, she returned my email stating the termination request would be sent over to the termination notices department. On 10/7, I received an email from client relations manager, Karlee Dial. She was supposed to send me the buyout option as I was in middle of a 12 month term.
As of 10/22:
-3 unreturned voicemails
-1 return email
-0 buyout option
Poor customer service!
Stay away from companies (Worksuites) that answer the phone to collect money but avoid customers otherwise.
Update 11-13-19
Tosha Bontrager resolved the issue. She listened to my concerns and took action.
Thanks”
Posted 8 months ago
Hello,
Thank you for sharing this frustrating experience with us. I am so sorry this has happened. This is not our standard level of service and I would appreciate the opportunity to make this right and use it as a training tool for the future.
Would it be ok if I called you later today to fix this? Thanks again and I hope to speak to you later.
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
We've sent you a link to verify your free account. Click the 'Login Now' button in the email to complete activation and access your Reviews.io dashboard.
We've sent you an access link to your Reviews.io dashboard. To unlock all features to your chosen account, click the button below to arrange an onboarding call. Alternatively, you can call us now on
+44 116 350 0610.
