• I sent your company an email asking for a quote for specific sized T-Shirts. • I received a quote for these T-shirts • I queried the sizing and was told by your company that what you had quoted was appropriate for what I asked for • I proceeded with the order • On delivery, the sizes were completely different for what I ordered • T-Shirts were returned to you • You reviewed email and telephone correspondence and agreed that the T-shirts were not the sizes that I originally asked for • You tell me that you will not replace the T-shirts with the correct sizes and ask me to re-order with a 10% discount