Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,724 Reviews

79 %

of reviewers recommend Workwear Express

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Metrics

4.2

Based on 3,724 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate,
Cathedral Park, Belmont Industrial Estate
County Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. I called to place a simple order and ended up feeling judged and talked down to. Instead of helping, the staff demanded item numbers for every product and made comments about my budget. I run a business — I don’t have time for this nonsense. They just lost a customer for good.”

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Posted 1 month ago

“I’m really disappointed with Workwear Express. I asked for a thicker workwear item and made that very clear when ordering. What arrived was thin and not fit for purpose, and on top of that they sent the wrong colour. When I tried to get the issue sorted, they refused to put it right. I’ve been a loyal customer for years, and I expected better. I’m dealing with enough in my life right now and still showed patience and respect, but it didn’t seem to matter to them at all. The customer service I received was dismissive and unhelpful. They didn’t listen, and they didn’t take responsibility for their mistake. Very poor experience overall. I won’t be returning as a customer.”

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Posted 11 months ago

“This company has to be buying their good reviews because they are awful. I have just reached the last straw with them and had to close my account. Their lead times on items are a joke. over two weeks to get items from a company that claims to be 'express'. I ordered items on 10th September - only yesterday (14th October) were they dispatched. This is not the first or second, or even third time this has happened. My guess, when looking at the quality as well, is that they are shipping from China. Our account manager also left, and no one informed us. They then changed our account from corporate to a normal one with no communication. I called just now, and there was not a single apology or accountability taken by customer service. We will not be accepting the items and will NEVER order from this sham of a business again.”

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Posted 1 year ago

“Absolutely awful experience with Workwear Express. I ordered a batch of ladies’ polo shirts which turned out to be far too small – honestly, they looked like they were made for children, not grown women. When I contacted customer service, instead of being helpful or understanding, I was met with arrogance and rudeness. They had no interest in resolving the problem, no willingness to refund me, and their tone made it clear they just didn’t care. The whole experience has left me completely distraught and out of pocket. A company that treats customers like this does not deserve your business – avoid at all costs.”

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Posted 1 year ago

“⭐☆☆☆☆ I ordered some polo t-shirts from Workwear Express and was really disappointed. They might be the cheapest polos you can find, but that’s exactly what you’ll get — cheap quality. After just two washes, they were already covered in bobbles and looked worn out. Not worth the money at all. Do not buy them.”

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Posted 1 year ago

“Placed an order more than 3 weeks still waiting. Asked for a refund but they need to get the parcel back to initiate the process. Wouldn’t recommend”

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Posted 1 year ago

“You advertise water proof clothing that gest you wet, you sell overalls that are made out of material no better than tissue paper. Worst of all you don't give a dam and you were not prepared to put anything right . Disgusting company the worst ever I have dealt with in my life. DON NOT BUT ANY OF THIS COMPANYS RUBBISH, GO TO A CHARITY SHOP INSTEAD”

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Posted 1 year ago

“We had a little hiccup initially no fault of anyone as it was Christmas and I’m assuming it was very busy. But Martin Lee was so quick to resolve everything. He was patient and very kind and even offered me a goodwill gesture I couldn’t refuse. I have been using the company for a few years and they never disappoint with quality and pricing as well as delivery times. Any events I have to get staff clothing, I will continue to use them as they are premium quality. Thanks again! Couldn’t thank them enough x”

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Posted 1 year ago

“Disappointed, ordered on the 27th November, got reply saying order would be dispatched on the 3rd of December. Contacted them again today and they've just told me it's getting dispatched today which is the 9th. What's express about that?? Won't order again”

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Posted 1 year ago

“VERY POOR!!! False delivery dates makes huge inconvenience. Not happy with the service received. Plenty of other companies who sell workwear. Won’t buy from them in the future”

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Posted 2 years ago

“Absolutely appalling experience the whole way through. I paid for express 24-hour delivery with embroidery. The design team completely changed the entire logo, and when I requested revisions they didn’t even bother to make them. Only days later did I learn that was because they couldn’t do the embroidery properly - so why on earth was that not said at the time! Then, when I asked to change to a printed logo, I was told that wasn’t possible, which just delayed things further as I had to explain to their own team that the products I had ordered were all eligible for print which they later accepted. Then when they came up with the prints they still didn’t listen to my original comments and I had to waste even more time asking them to change that several times again, by which point it was almost getting too late for my order. I approved the design not realising that when they said it was 100mm x 22mm that was going to be the actual print size on all garments, as I assumed that was the scale of the digital image for approval (not the print). After all, who in their right mind would put the exact same size logo on an men’s XL shirt as a ladies’ XS shirt - the logo should scale to the shirt size as was shown and advertised in the original order template. Well, the garments turned up today - credit where it’s due on the actual delivery speed once they finally sorted out the logo - and the logos are indeed tiny. I hold my hands up that I misunderstood but that is only because the company advertised a full chest logo and never made it clear that “size” was going to be the actual print size not just the scale of the artwork. The quality of the print itself is very crisp and clear so I will give credit for that. However one of the logos is misaligned, they have been awfully positioned so that half of the logo is already lost (they should have been closer to the centre of the shirt to avoid this), and the logo on the XL is so pathetically small that it’s entirely pointless. Again- the logo should ALWAYS be suitably sized to the garment itself. Madness to think that an XS ladies shirt would have the same size logo as an XL men’s shirt, and the size of the print was already too small for the XS! As a company, this is something they should know. Unsurprisingly when I contacted the company no refund was offered at first. They eventually offered a refund on the express fee (rightly so as the delay was due to their own failure to listen and communicate) and free customisation on the next order, but no refund was offered for the faulty one and no care whatsoever at the fact that they missold the garments given the logo size. They even said that it should have been printed in a different layout — so why was this never mentioned during the design stage? Awful company with no care whatsoever. I’m now left with garments that I currently feel are completely unusable as a promotional material and as the company mucked me around so much in the first place, it’s too late to even order replacements.”

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Posted 2 years ago

“Absolutely incompetent customer service, bordering on dodgy dealings. I was told that the express delivery would be £5 per item, had to request the quote was done to actually reflect the correct costs over and over again as they purposely do very dicey quotations, got what I was told was the final (quite high!) price and then when I went to pay for it they said that they hadn't included the delivery in the price and actually it was £6 not £5. They were late on dealing with the artwork despite it having been sent to them four days before, then despite giving us a shortfall of a "reduced" delivery cost of £120, they STILL didn't meet the delivery date and when requested why I hadn't even been informed didn't get any explanation or apology. Don't know whose nephew "Owen" is, but nepotism obviously isn't serving you well as he is beyond useless”

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Posted 2 years ago

“We gave Workwear Express the benefit of the doubt after an issues with the last order, after previous good service, and made the mistake of ordering again. For the second time in recent months, despite ordering navy blue uniform they sent a number of black items ... and then refused to take them back and/or refund. Shocking service. For info - all fleeces are short in the arms too - everyone agrees. We will not be using Workwear Express again.”

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Posted 2 years ago

“I had to change my original review. Products were amazing quality and I actually got them on time. Happy in all !!!!”

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Posted 3 years ago

“Ordered garments for a wedding on the 24th. On my order it said items will be delivered on the 22nd of Sept. I haven't heard any update on my order so contacted online customer service. Was told the dispatch date (which on my account says the 14th of Sept) is an estimate and my order will be shipped 8 days after that date and they can't guarantee ill get my goods before the 24th. Had I known I would of ordered from another company . Fuming is an understatement. My company recently rebranded and all cards and other gear are of our new logo/branding. All of our staff will be mis-matched at the wedding . Absolutely fuming!! The customers service adviser Gavin Banks needs retraining. No empathy no apology .. just this is what you get take it or leave it attitude. Will not be using again!”

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Posted 3 years ago

“Absolutely awful print quality, customer service and zero technical knowledge of the print process. Dont go near them”

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Posted 3 years ago

“Very good. 1) Prompt & polite emails re: my order & stock, & immediate response to my questions. 2)Extremely helpful re: return of item & emailing return labels for me.”

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Posted 3 years ago

“Very good service and nice polo shirts with our logo on them for me and the team. Thanks Workwear Express.”

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Posted 3 years ago

“Items arrived on time as part of an emergency order. Thank you”

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Posted 3 years ago

“Needed replacement waterproofs at short notice. Sent order and goods quickly despatched and received within a couple of days. Excellent service and the Portwest gear is good.”

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Posted 3 years ago

Workwear Express is rated 4.2 based on 3,724 reviews