Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed, ordered on the 27th November, got reply saying order would be dispatched on the 3rd of December. Contacted them again today and they've just told me it's getting dispatched today which is the 9th. What's express about that?? Won't order again”

Helpful Report

Posted 5 days ago

“VERY POOR!!! False delivery dates makes huge inconvenience. Not happy with the service received. Plenty of other companies who sell workwear. Won’t buy from them in the future”

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Posted 4 months ago

“Absolutely appalling experience the whole way through. I paid for express 24-hour delivery with embroidery. The design team completely changed the entire logo, and when I requested revisions they didn’t even bother to make them. Only days later did I learn that was because they couldn’t do the embroidery properly - so why on earth was that not said at the time! Then, when I asked to change to a printed logo, I was told that wasn’t possible, which just delayed things further as I had to explain to their own team that the products I had ordered were all eligible for print which they later accepted. Then when they came up with the prints they still didn’t listen to my original comments and I had to waste even more time asking them to change that several times again, by which point it was almost getting too late for my order. I approved the design not realising that when they said it was 100mm x 22mm that was going to be the actual print size on all garments, as I assumed that was the scale of the digital image for approval (not the print). After all, who in their right mind would put the exact same size logo on an men’s XL shirt as a ladies’ XS shirt - the logo should scale to the shirt size as was shown and advertised in the original order template. Well, the garments turned up today - credit where it’s due on the actual delivery speed once they finally sorted out the logo - and the logos are indeed tiny. I hold my hands up that I misunderstood but that is only because the company advertised a full chest logo and never made it clear that “size” was going to be the actual print size not just the scale of the artwork. The quality of the print itself is very crisp and clear so I will give credit for that. However one of the logos is misaligned, they have been awfully positioned so that half of the logo is already lost (they should have been closer to the centre of the shirt to avoid this), and the logo on the XL is so pathetically small that it’s entirely pointless. Again- the logo should ALWAYS be suitably sized to the garment itself. Madness to think that an XS ladies shirt would have the same size logo as an XL men’s shirt, and the size of the print was already too small for the XS! As a company, this is something they should know. Unsurprisingly when I contacted the company no refund was offered at first. They eventually offered a refund on the express fee (rightly so as the delay was due to their own failure to listen and communicate) and free customisation on the next order, but no refund was offered for the faulty one and no care whatsoever at the fact that they missold the garments given the logo size. They even said that it should have been printed in a different layout — so why was this never mentioned during the design stage? Awful company with no care whatsoever. I’m now left with garments that I currently feel are completely unusable as a promotional material and as the company mucked me around so much in the first place, it’s too late to even order replacements.”

Helpful Report

Posted 6 months ago

“Absolutely incompetent customer service, bordering on dodgy dealings. I was told that the express delivery would be £5 per item, had to request the quote was done to actually reflect the correct costs over and over again as they purposely do very dicey quotations, got what I was told was the final (quite high!) price and then when I went to pay for it they said that they hadn't included the delivery in the price and actually it was £6 not £5. They were late on dealing with the artwork despite it having been sent to them four days before, then despite giving us a shortfall of a "reduced" delivery cost of £120, they STILL didn't meet the delivery date and when requested why I hadn't even been informed didn't get any explanation or apology. Don't know whose nephew "Owen" is, but nepotism obviously isn't serving you well as he is beyond useless”

Helpful Report

Posted 9 months ago

“We gave Workwear Express the benefit of the doubt after an issues with the last order, after previous good service, and made the mistake of ordering again. For the second time in recent months, despite ordering navy blue uniform they sent a number of black items ... and then refused to take them back and/or refund. Shocking service. For info - all fleeces are short in the arms too - everyone agrees. We will not be using Workwear Express again.”

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Posted 10 months ago

“I had to change my original review. Products were amazing quality and I actually got them on time. Happy in all !!!!”

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Posted 1 year ago

“Ordered garments for a wedding on the 24th. On my order it said items will be delivered on the 22nd of Sept. I haven't heard any update on my order so contacted online customer service. Was told the dispatch date (which on my account says the 14th of Sept) is an estimate and my order will be shipped 8 days after that date and they can't guarantee ill get my goods before the 24th. Had I known I would of ordered from another company . Fuming is an understatement. My company recently rebranded and all cards and other gear are of our new logo/branding. All of our staff will be mis-matched at the wedding . Absolutely fuming!! The customers service adviser Gavin Banks needs retraining. No empathy no apology .. just this is what you get take it or leave it attitude. Will not be using again!”

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Posted 1 year ago

“Absolutely awful print quality, customer service and zero technical knowledge of the print process. Dont go near them”

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Posted 1 year ago

“Very good. 1) Prompt & polite emails re: my order & stock, & immediate response to my questions. 2)Extremely helpful re: return of item & emailing return labels for me.”

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Posted 1 year ago

“Very good service and nice polo shirts with our logo on them for me and the team. Thanks Workwear Express.”

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Posted 1 year ago

“Items arrived on time as part of an emergency order. Thank you”

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Posted 1 year ago

“Needed replacement waterproofs at short notice. Sent order and goods quickly despatched and received within a couple of days. Excellent service and the Portwest gear is good.”

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Posted 1 year ago

“The service is one thing and the product is different. After all, people recognise particular seller by the products. After three months I can firmly say that the safety shoes I purchased not worth the money( Fall Rock) I couldn't see the meaning behind at that time. 😕 The price Was reduced after a month but even though I wouldn't pay a penny for them again! N”

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Posted 1 year ago

“Very pleased with the product. Service and delivery quick. Communication spot on and price Good.”

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Posted 1 year ago

“I needed two "Ukranian flag" yellow t'shirts, urgently, for our choir's Eurovision concert on the Finals night at Liverpool's Royal Court theatre - so the pressure was on!! You saved my life, and I will recommend you to other choirs. The colour was spot on, matching the website photos exactly. The shirts were good quality, cheap and delivered quickly. Considering this was a very small order, your service was great, thank you.”

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Posted 1 year ago

“Great for work, hard wearing, comfortable. Delivery was fine, reasonably priced for the quality of the shorts. Will be purchasing a second pair. Would highly recommend for warehouse employees.”

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Posted 1 year ago

“10/10 no issues”

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Posted 1 year ago

“All orders on time and quality as expected nothing to complain all great kinds and professional service”

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Posted 1 year ago

“Great product and lovely colours. Sizes are as they should be. Embroidery is very good quality and looks great on the shirts. Very competitive prices for quality products.”

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Posted 1 year ago

“The shirts we ordered were exactly what our group wanted ,the embroidery was first class and delivery spot on , staff were very polite and freindly we will definitely use Workwear Express again.”

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Posted 1 year ago

Workwear Express is rated 4.2 based on 3,715 reviews