Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,713 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful easy to order quick response and good quality items.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for leaving a great review. We work really hard at improving our service and your review shows that we are making the right steps. We look forward to your continued custom. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

“1 month to arrive :-( no information given about the order or a reason for its delay unless I chased them. It's a shame but not a company I will be using again in a hurry.”

Helpful Report

Posted 3 years ago

“I really do not understand how the ratings have been shown as 4.25/5 on this site! For future customers, please look at reviews from Google! That is a more true representation. I am completely dissatisfied with the lack and quite unapologetic nature of the customer service team, hidden charges added, that do not show in your order, prices that state Inc VAT, then to receive a bill higher with VAT added, extortionate delivery costs and although stated as 'express' be prepared to wait over a week and with no details of tracking provided. The quality of t shirts received, are also very poor. It's so unfortunate, as website looks great and I was going to purchase a larger order, but based on my initial experience and reading numerous similar reviews to mine, I will not. No doubt, I will receive emails, passing on any responsibility to 3rd party vendors. Do not use, workwear are a middle man you do not need, can quite easily go elsewhere and save yourself money and most of all time and inconvenience. I've never encountered such poor service from a company in a long duration of time. Best wishes”

Helpful Report

Posted 3 years ago

“Absolutely horrible experience with the company. We ordered around 200 hoodies for a show, in which NONE of them came out right as the printing was not up to the standard that we paid for. When we asked for a refund, the request was denied instantly. Within that, all the orders arrived late - after the show had finished- which was a MAJOR inconvenience to the performers, who had expected to wear it on the show day. Complete waste of time, effort and money if you order from this company!”

Helpful Report

Posted 4 years ago

Hello MK, We have looked into your order and can advise that it is currently being dealt with by our customer service department, they will contact you when they have more information in regards to your order. Many Thanks

Posted 4 years ago

“Customer service is absolutely abismal!! Order came over two weeks late! Also printed our personalised logos in the wrong colour when specified otherwise. Print in the back game at a ridiculously small size. Also they had the audacity to not send 15 of the hoodies and sweatshirts we ordered and when we asked for it to be sent they simply told us they didn’t have it and that we needed to contact DPS!! Then found out later that It was left in their production offices! So they had lied to us when the fault was with them! When asked for a reprinting as they printed them incorrectly, they refused and didn’t get back to our team at all! When we asked for compensation they refused as well, despite sending incorrect stock and not the right quantity either. They were incredibly difficult to work with, contact and receive our paid products from. Customer service regarding this whole issue has been ridiculous to say the least and not something you would expect from a professional company. Would not recommend AT ALL! Still looking to enquire about compensation or reprinting. Delivery came late, incorrect logo and missing items! Don’t waste your money here!!!”

Helpful Report

Posted 4 years ago

Hello, We have looked into your order and can advise that it is currently being dealt with by our customer service department, they will contact you when they have more information in regards to your order. Many Thanks

Posted 4 years ago

“AVOID AVOID AVOID!!!!!!!!!!!!!!!!!!!!!!!!! poor quality and mis-represented, Tshirts cheap and tacky and Toddies cheap scruffy T shirts with a hood NOTHING like the photo. Please use Yazzo they are a fraction of the price and the quality is fantastic. I feel cheated by this fraudulent company and nothing you can do because its customised AVOID!!!!”

Helpful Report

Posted 4 years ago

Hello, I am sorry that you are not happy with the quality of the garments and that is something we certainly would like to look into for you. I have passed your review to the customer service team who will investigate your order and contact you in regards to a resolution.

Posted 4 years ago

“I ordered welding gloves and i paid 5 pounds charge and did`t get them till 2 weeks, that`s bad.”

Helpful Report

Posted 5 years ago

“Sent in my requirements with logos positions being left breast and middle of right arm This was in accordance with the supplied position sheet After arrival the logo on my right arm was right at the bottom and once I wore the item have the logo was covered I have just come through prostate cancer and I wanted to promote mens health and the charity In speaking with them they said it was my fault and I should have made an exact instruction on location I did in accordance with there logo position sheet! Totally let down me and my charity costing me allot of monies refused to help me in any way Stay clear of this company”

Helpful Report

Posted 1 year ago

“Delivery date incorrect, sent wrong garments. Required garments for work and told I needed to return garments to get desired order. Rubbish experience, will not return”

Helpful Report

Posted 1 year ago

“They take the order then blame it on sod to loose your order and show no remorse they will invent any excuse to tell you that it’s it not their problem”

Helpful Report

Posted 2 years ago

“Used to be good, but clearly they are now too busy to cope! I am still waiting on the remainder of an order I placed in November. The person I ordered with turns out, didn't order all of what I asked for. 2 months on I am still trying to find out if they have ordered them for me yet, and when I might get them. No one answers the phone, or responds to email. Avoid - go somewhere else and pay more - it will be worth it!”

Helpful Report

Posted 3 years ago

Hi Ria F. Thank you for your review. We’re so sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk and investigate your feedback further by calling us at 0800 028 5867. Again, thank you so much and we sincerely apologise.

Posted 3 years ago

“Scammers, your order won’t arrive! This company is a joke, do not use them”

Helpful Report

Posted 3 years ago

“Wrong designs printed on my products, despite having email confirmation they will be exactly the same as my previous order. Called up to get this sorted, after an extensive wait I was told I'd get a call back. No one has called me back. Sent numerous emails with no reply. Service I have received has been appalling, it seems the below reviews also reflect this. If I do not receive a response with a solution within the next 5 days I will be forced to contact my bank to issue a chargeback.”

Helpful Report

Posted 3 years ago

“Terrible would never use again. Coat cane faulty and they have not done nothing about it after 6 emails and 3 phone calls”

Helpful Report

Posted 3 years ago

“Looking at recent reviews on this site I wish I had never used them! Had to chase constantly to get artwork signed off, delays to delivery date meant I missed my photoshoot with items and still waiting 2 days after they promised delivery for items! Have a feeling will be taking to small claims court if items don't arrive this week as will want my money back!”

Helpful Report

Posted 3 years ago

“Size so far off it's a joke good 3 inch different to m&s shirt innsame size will never order again with this company customer service terrible”

Helpful Report

Posted 3 years ago

“Prices are not what you will pay! If you want to find out how much you'll really be paying, double it, and then it's just about what you will be paying. Cheeky c*nts!”

Helpful Report

Posted 4 years ago

“Bought in batch and got late delivery for a show because they didn’t have enough stock - wasn’t able to get a refund”

Helpful Report

Posted 4 years ago

Hello, Could you please contact our customer service team with your order number so that we are able to gain more information on your order so that we can help resolve any issues you have had. Many Thanks

Posted 4 years ago

“Horrible service! Delivered my items late, missing items AND incorrect design! Then refused to refund the order or reprint! Ridiculous customer service and a complete waste of money.”

Helpful Report

Posted 4 years ago

“Worst company!! The Printing wasn’t as promised. They lost some orders and tried making excuses saying “they didn’t have the stock at the time”!! So eager to take my money.”

Helpful Report

Posted 4 years ago

Workwear Express is rated 4.2 based on 3,713 reviews