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Workwear Express Reviews

4.2 Rating 3,713 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

4.2

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Workwear Express 5 star review on 18th August 2021

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Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely incompetent customer service, bordering on dodgy dealings. I was told that the express delivery would be £5 per item, had to request the quote was done to actually reflect the correct costs over and over again as they purposely do very dicey quotations, got what I was told was the final (quite high!) price and then when I went to pay for it they said that they hadn't included the delivery in the price and actually it was £6 not £5. They were late on dealing with the artwork despite it having been sent to them four days before, then despite giving us a shortfall of a "reduced" delivery cost of £120, they STILL didn't meet the delivery date and when requested why I hadn't even been informed didn't get any explanation or apology. Don't know whose nephew "Owen" is, but nepotism obviously isn't serving you well as he is beyond useless”

Posted 2 months ago

“We gave Workwear Express the benefit of the doubt after an issues with the last order, after previous good service, and made the mistake of ordering again. For the second time in recent months, despite ordering navy blue uniform they sent a number of black items ... and then refused to take them back and/or refund. Shocking service. For info - all fleeces are short in the arms too - everyone agrees. We will not be using Workwear Express again.”

Posted 2 months ago

“Ordered garments for a wedding on the 24th. On my order it said items will be delivered on the 22nd of Sept. I haven't heard any update on my order so contacted online customer service. Was told the dispatch date (which on my account says the 14th of Sept) is an estimate and my order will be shipped 8 days after that date and they can't guarantee ill get my goods before the 24th. Had I known I would of ordered from another company . Fuming is an understatement. My company recently rebranded and all cards and other gear are of our new logo/branding. All of our staff will be mis-matched at the wedding . Absolutely fuming!! The customers service adviser Gavin Banks needs retraining. No empathy no apology .. just this is what you get take it or leave it attitude. Will not be using again!”

Posted 7 months ago

“Absolutely awful print quality, customer service and zero technical knowledge of the print process. Dont go near them”

Posted 8 months ago

“Very good. 1) Prompt & polite emails re: my order & stock, & immediate response to my questions. 2)Extremely helpful re: return of item & emailing return labels for me.”

Posted 9 months ago

“Years ago Fruit of the Loom tee shirts were good quality. Add that to " Workwear " and you'd think good quality, hard wearing. Mistake no.1 Ordered 2 polo shirts. Mistake no.2. DPD no tracking but 3 days later one shirt arrived THROUGH MY LETTER BOX. Contacted customer service to be told that different colours come from different factories. Are you serious? So 2 days later the other arrived. Quality, what quality? Thinnest material ever with loops pulled on reverse side. No logo's involved so sent back for refund. Hope they manage that. The reviews sum up this company!”

Posted 10 months ago

“One of the worst clothing suppliers I have ever dealt with. They promised delivery dates that were passed and missed by over a month. Upon receiving our custom branded hats, fleeces and jackets, over 50% of the items had very poor stitching and defects on our logos. We were also missing items from our orders, which took over 4 phone calls to resolve. Even members of their sales team said that they did not agree with the way the company was resolving our issues and said it was poorly ran with big supply chain issues. We eventually had hats, fleeces and jackets replaced due to their poor stitching. Would not recommend this company to anyone looking for anything close to high quality work wear.”

Posted 1 year ago

“Stop 🛑 Des voleurs j’ai payé sur le site, payé mes broderies une fois tous payé on me refuse l’expédition sous prétexte de numéro de tva invalide Stop 🛑”

Posted 1 year ago

“Would advise to avoid at all costs. Advertise one delivery date, but week past the delivery date still nothing delivered. Do not trust what Jessica Dolan replies about your orders. She will lie anything just to get you of her back. Cheers for ruining the event 👍”

Posted 1 year ago

“We placed an order online with Workwear Express on the 19/10 with an estimated delivery date of the 28/10/2022. It is now the 31/10/2022 and the order still hasn't been made and sent. I contacted customer support on the 20/10 to ask to cancel a few pieces off the order as a member of staff has left. I was told this cannot be done because the items are on the embroidery machines. I then asked when the order will be sent and they said it will be dispatched on the 31/10/2022. I have been in contact again today to confirm the order will be sent today to be told the order has not been made yet and will not be sent until the 02/11/2022 which is well past the estimated delivery date. Each time I speak to customer service I get a different story and they blame it on being their busy period. If you cannot meet the estimated delivery dates advertised you need to update them to a realistic time scale. This is my first order with you and will be my last.”

Posted 1 year ago

“Disgrace of a company , items never delivered . Workwear express said I authorised a delivery to a different address (I didn’t) they won’t provide any proof and I’m now doing a chargeback to get a refund , customer “care” staff couldn’t care less . Never use this sham of a company”

Posted 1 year ago

“Don't go near them, Very disorganized, Will take your order, and never follow through to deliver them and when they produce them, It will be wrongly designed.. Bad customer service.!!!!”

Posted 1 year ago

“Absolutely dreadful delivery experience with Workwear Express. They said once it leaves their factory it’s in the hand of the logistics company DPD and nothing to do with them. This is after taking your money upfront. Dreadful service, go to a local work wear company! Had an awful experience with them in 2018 but thought I would give them another go. Will never use them again.”

Posted 1 year ago

“Ordered items 7th July. By 22nd nothing had arrived. Called them and they said items had been dispatched 9th July despite our online account saying the order was pending. They'd no tracking information. After investigation they said the delivery company had attempted delivery twice. Items had been returned to stock and reassigned. No more stock until 22nd Sept. We never received any caller cards / emails to say delivery had been attempted. Also, we have a sign on the door which asks for parcels to be left in the parcel box if no one is here. Not impressed. Will not be using this company again.”

Posted 1 year ago

“Sent in my requirements with logos positions being left breast and middle of right arm This was in accordance with the supplied position sheet After arrival the logo on my right arm was right at the bottom and once I wore the item have the logo was covered I have just come through prostate cancer and I wanted to promote mens health and the charity In speaking with them they said it was my fault and I should have made an exact instruction on location I did in accordance with there logo position sheet! Totally let down me and my charity costing me allot of monies refused to help me in any way Stay clear of this company”

Posted 1 year ago

“Terrible service been waiting 2 months already then just received this email… Thank you for your recent order . Unfortunately, the expected dispatch date of your backordered goods has changed. The new estimated dispatch date is now 28/12/2022.”

Posted 1 year ago

“DON'T DEAL. Terrible experience. I called them & they said they'd be able to do embroidery on hats. Then it took almost 3 months and several ignored emails before I called again. More wasted time. Then the employee still didn't respond, so I sent several more emails. Each response gave a different answer and it was clear that the left hand didn't have a clue what the right was doing. I could smell disaster looming. I just knew it. Then they decided after 3 months of misleading any lying that they could not do embroidery on hats after all. They offered to try some t-shirts instead of hats. Can you believe this? I asked how can I wear a t-shirt on my head? No answer was received. I have used companies in third world countries like Philippines, Cambodia, Vietnam, Indonesia and Thailand who have done the same orders in a day and yet these clowns took 3 months of lies and delays to decide they cannot do them at all, after firstly lying and saying they could do the order. Absolutely useless and unprofessional cowboys. I can recommend some thirst world country traders for anyone who is interested.........”

Posted 1 year ago

“I have used workwear for many years however this time round I placed the order over 6 weeks ago and I’m still missing 36 T-shirts and 8 Jumpers. Customer service were good at the start but have now gone quiet and I still haven’t received my items. The promise of a 10 working day turn around is a joke. They are very happy to take your money but do not deliver on their end. I will not be using the company again.”

Posted 1 year ago

“Ordered customised T shirts. Items received with sub standard printing on the front, T shirt material was cheap, items smaller than advised, lacked stretch. Items completely unfit for purpose. Having to return all items at own cost as “local” courier lectionary is far from local. Not impressed with the initial response from the company as they very much are advising tough luck.”

Posted 1 year ago

“They take the order then blame it on sod to loose your order and show no remorse they will invent any excuse to tell you that it’s it not their problem”

Posted 2 years ago

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Workwear Express is rated 4.2 based on 3,713 reviews