After placing an order for goods to be delivered next day I waited all day & the goods did not arrive, at lunch time I tried to contact by phone & email & no one responded and finally I got through to a person a few hours later I explained that I just wanted to know if the item would actually be delivered & was eventually told it hadn't been even despatched yet ..... I think this company do not value customer service at all I am a new customer who will not be using this company again & would no be recommending them to anyone , basically don't offer next day delivery on orders placed before 1pm & don't fulfil the offer !