I ordered a canopy for a camping trip at the weekend - the reason I ordered from him was that they offered next day delivery as i needed it for the camping trip. Unfortunately, the item didn't arrive the next day as something had gone wrong with the dispatch. I asked when i would receive it and was told 5 days later - i then asked what they would do about the next day delivery costs and was give the difference back reluctantly - the customer service was poor, there was little apology and quite frankly I would have expected an apology and perhaps free postage? Only £4 (after getting the difference back) but surely the principle is right. Will not likely use world of camping again.