I ordered two identical items. The items delivered were the same function but a totally different make and spec to the ones I bought. It was explained that sometimes products vary. That's fine if the variation does not change the functional use. When I phoned to resolve this a very polite gent said he would resolve it and respond by email (we were away). Sadly some 5 days later I have not had an email so it will be another call to chase up a response to a product I did not order and now have the hassle of returning the wrong ones with no knowledge of the availability of the originally ordered products. I would not judge a firm on one encounter but sadly my experience has not been positive. I am sure this is not the typical experience. Too much hassle for £10 of plastic.