I bought a 'drive away' gazebo after having a really useful chat with one of the WoC team. But when it came to putting it up I really didnt feel that the quality was there for us. So I carefully packed it all back together and returned it within their returns window period. I called them again and explained why I didnt want to item and there was absolutely no problem. Obviously, they took a few days to check the awning over and make sure we hadnt damaged it. I've just received a full refund and can now say with absolute certainity that my service from them was superb. I will definitely return as a customer. Thank you so much WoC.