There was a problem with you accepting my order (for a Robens Green Cone) and subsequently taking payment and telling me that it would be dispatched immediately for next day delivery when you did not even have it in stock. This cost us time and a lost opportunity to buy one from another seller at the same price as quoted by you. We have now sourced one from another seller, but it's costing us an extra £20.00. Not really acceptable - but we do all make mistakes and you were pleasantly apologetic and easy to deal with. If you had delivered the goods I would be rating you very good