Both items out of stock when initially ordered and received a very prompt apology email to explain that the items would be in stock very soon and I would hear from them shortly. However over 2 weeks later I heard heard nothing and had to ring the office myself for an update. That said I was dealt with efficiently and advised when the item still on back order would be in and when it would be delivered. This information would have been nice in an email to explain the situation as the information was available. It would have saved me having to chase. The items however were delivered on the date stated after I contacted them and very competitively priced.