was happy with info provided over the phone when I called in for more info about a Dometic ACX 40G cooler I was interested in ordering. I placed the order and item was on backorder - I had no problem with this and was happy to wait. In instances where an item is on backorder it would be a nice touch if once order placed you are contacted straight away to advise of an expected date when the items are due in -even if you don't know how long - at least the customer is aware. Reason I say this is that you take the money straightaway. If you are going to do this, a simple call to say 'thanks- just to let you know it might take a few weeks to get the order to you, but rest assured its all in hand' At the moment I feel a little bit in limbo - you have taken £250 from my bank with no expectation of how long until the item will arrive.