Ordered a Dual Protector for my new Outwell Vermont XLP I ordered it on a Friday night but come the following Monday evening I have had no correspondence from them confirming my order I call them up but then they told me they couldn't find my order and would have to call me back as soon as I ended the call I got a text message saying my delivery from them would be the next day via UK Mail as I wasn't going to be home I used their on-line system to organise to pick the parcel up from my local delivery centre but when I've got home tonight it's be chucked over my garden gate and has sat in a puddle since it was lobbed over the fence! Not what I was expecting I spend hundreds and hundreds of pounds on camping equipment every year and won't be using them again and will be commenting on various forums about them.