I decided to go camping last minuet and ordered £400 plus worth of camping equipment from the website, one of the items worth £19.99 never arrived but apparently it was signed for, 3 boxes turned up but the 4th was missing, but unless I'm informed before hand how many boxes to expect how am I suppose to know if one is missing when signing for the order! When I Called for advice I was told that it was signed for and if the delivery company can't find it then seems tough luck really. I'm disappointed in the customer service as I feel this item could have been replaced or refunded as I never received the items I have paid for.