10Sept I raised the complaint below and spoke to Jack in customer services. In essence it was a poor experience to pay £5.99 for delivery of items that were badly packaged in the box with no bubble wrap. I managed to clean the mark on the biscuit barrel. The 'replacement' tray , arranged by Jack, arrived and although it was in bubble wrap it arrived in a worse 'bent state' than the first tray , even though marked fragile . I tried to call but line was engaged. I now am bitterly disappointed that only the barrel is worth providing as a gift . **Please can you kindly arrange a credit of the tray value £3.99 , and assure a review of your packaging process. Regards Mike Smart (details as below) From: Mike Smart [mailto:mdsmart@tiscali.co.uk] Sent: Tuesday, 4 September, 2018 3:26 PM To: 'World of Camping'; 'info@worldofcamping.co.uk' Subject: RE: Customer Complaint - DAMAGED DELIVERED ITEMS -World of Camping: Order Confirmation # 100093928 Importance: High Dear Sir Madam I have returned home to find that the delivery has been left in my porch area by front door. • There was insufficient protective packaging ( no bubble wrap) only a few strip sheets of plastic and on unwrapping box the tray is badly dented in two places with also marks on the biscuit tin For £5.99 delivery cost I had anticipated protective packaging . I am not happy with the tray at all as seen by the photos . 150349, & 150404 Shows dented , and also edge scratch on Tray 150414 shows marked biscuit barrel • I look forward to hearing from you by telephone today ,regarding addressing these issues. • Both items are meant as a gift for birthday on 12 Sept Regards Mike Smart 28 Selby grove Shenley church end Milton keynes, Buckinghamshire, MK5 6AN United Kingdom T: 07956251612 From: World of Camping [mailto:sales@worldofcamping.co.uk] Sent: Sunday, 2 September, 2018 1:45 PM To: Mike Smart Subject: World of Camping: Order Confirmation # 100093928