Though I've had my issue with them resolved, it took a third party firm with knowledge and access to proprietary technology to help me recover my money and I decided to do this to help other victims out there. I set up an account with them to simply fund my account, buy and send out crypto assets not necessarily to hold my crypto assets on the platform and I guess they realizing this actually made them act the way they did. I did all of these within the span of time I opened the account and went through all the verification processes which took about 5 days because my bank also had to verify the ACH deposit I also received calls from their customer care trying to verify the transaction and source considering it was a large amount, up to $15k, all of which I did, only for them to eventually place the transaction on review, even after so much back and forth with their customer service, up to a month and half later, I hadn't gotten my crypto assets, then it dawned on me what was going and I realized I wasn't going to get my assets back. I had to discuss with a friend in cybersecurity who introduced me to ᴇɴᴠᴇʀʀᴀᴄᴀᴘɪᴛᴀL• ɪᴏ , they are a white/grey hat firm excellent in handling cases such as this and it wasn't until they actually pulled through with their promise to get my money back that I decided I was going to come on here to talk about this. Please feel free to reach out to them and get back what's been wrongly taken from you guys! Thanks and be careful out there.