I recently ordered from this company for a second time after previously purchasing carbon block filters. The original order was through Amazon and I had no issues with this delivery. For my second delivery I opted to buy direct from their website. The order was for around £500. I ordered on the 5th of July 2016 paying for 72h delivery. I received part of my order on the 8th of July. Unfortunately they didn't supply the other half of my order. I sent two emails for an update on my order and to enquire where my missing parts are. To date I have yet to receive a reply. So I tried calling them. The first two times I called I was told they would look into it and call back within 30 mins. On both occasions they didn't return the call. I finally received an answerphone message to say that the second package had been damaged in transit and that they would send the replacement out on the 18th of July. Still waiting for delivery, on the 21st of July I called twice and both times the number rang off to voicemail. I have left two voicemail messages. I then contacted Parcelforce regarding the order using the tracking number on the box. They said that only the one package had been sent out and that no other parcels were expected for delivery to my address. I have decided to contact my bank as this amounts to fraud. I would not recommend at all. This is the first time in +10 years of buying from the internet that I have experienced fraud.