In 2019 I ordered a replacement spool for my Worx string trimmer. I forgot all about it until this year, 2022, when I ordered a replacement spool for that same string trimmer. I looked on the Worx web site and saw my old order from 2019. I have ordered and paid for 2 spools and have no spools to show for it. I have owned 2 worx lawn mowers, both of which were OK. I would give them a 5 out of 10 rating. After the last one broke and Worx did not make replacement parts so I could not fix it I bought a Toro battery powered mower. In comparison the Toro is a 10 compared to the Worx that is a 5. I also have Worx string trimmer mentioned earlier and a Worx leaf blower. The string trimer I would rate 8 out of 10, the leaf blower is a 10 out of 10.Company service is a 1 out of 10 so as time goes on and I need to replace my string trimer and blower I will purchase from other manufacturers.