“I purchased an electric lawnmower from this company in August 2023. Within 4 months the mower had died completely (we only have a small area of grass which we do not let grow long). The company does not return phone calls or emails and has no customer service to speak of. I am now taking legal action to get my money back. I strongly recommend having nothing to do with them. They are a shoddy bunch of scam merchants.”
“This year i received 24 emails with the text :"Thank you for contacting Worx support - we will get back to you as soon as possible ". But for my problem is not anything that looks like an answer.
Today I was curious for others with similar problems a frequent stopping robot and not being able find a solution. I makes me sad that after more than a year having no returning problem the life span seems to come at an end.”
“I've gotten two of their 303.1 corded electric chainsaws and I love them! They're rugged, simple, the safest I've personally ever used with the locking guard that you must disengage to operate, powerful, and lightweight. Everything I could ask for in such a saw.
However, the ones I got both quit working all of a sudden. The first when I was cutting some small branches, the second sat for a little over a month after I'd used it for about an hour. I went to start it and nothing. Nada.
Worx Customer Service is EXCELLENT. No Joke. Both times the reps were Professional, Understanding, and they LISTENED. Both reps get Top Marks in my book for that! Unfortunately I couldn't tell you the name of the first rep, but cheers to them for helping me then!
The one I just got off the phone with, Kareemah, was Wonderful! After a couple diagnostic questions and attempts to get the saw started, and failing, she figured my issue was actually a recall on the 303.1 models that she was unaware of and would talk to her team about the issue. In the meantime, she fast-tracked a new 304.1 replacement my way doing a full warranty replacement! Thanks Kareemah!!! And Thank You to Worx for standing by your product and having such great Customer Service people! I give Worx a 10/10 for quality and customer service excellence!”
“In 2019 I ordered a replacement spool for my Worx string trimmer. I forgot all about it until this year, 2022, when I ordered a replacement spool for that same string trimmer. I looked on the Worx web site and saw my old order from 2019. I have ordered and paid for 2 spools and have no spools to show for it. I have owned 2 worx lawn mowers, both of which were OK. I would give them a 5 out of 10 rating. After the last one broke and Worx did not make replacement parts so I could not fix it I bought a Toro battery powered mower. In comparison the Toro is a 10 compared to the Worx that is a 5. I also have Worx string trimmer mentioned earlier and a Worx leaf blower. The string trimer I would rate 8 out of 10, the leaf blower is a 10 out of 10.Company service is a 1 out of 10 so as time goes on and I need to replace my string trimer and blower I will purchase from other manufacturers.”
“Really rate Worx tools. I have their Drill; Cordless screwdriver; multi-tool; reciprocal saw and small hand saw. I guess the fact that I have so many of their tools is an indication of how much I rate them. Many of the above cordless items use the same battery so it is great being able to inter-change.”
