“Ze reageren niet op je emails je kan ze niet bereiken. Heel triestig heb nog meer als een jaar garantie maar krijg dus niemand vast om mijn gras robot voor de 5de keer te herstellen niet normaal wat een brol!”
“We dealt with willis worx vat we asked them for their amazon sales reports they did not understand how to generate the report. They employed a girl from the Phippines who did not understand that amazon customer service would advise them where to get the reports. They all seemed nice people but they could not communicate until we gave in, we wanted a lot of time”
“Returned trimmer under warranty and not working on 7/16/24 per instructions from Worx, saying a refund would be issued. No refund has been received as of 9/16/24 and there seems to be no way to contact them for a status. Currently, web site is down and only for phone contact is for the Sales Department, who says they cannot help us. Very poor customer service!”
“I needed one small part for my Power Washer and Nigeria treated me like I was buying a huge order. Excellent support, and excellent customer service. Thank you, Jim”
“It's nearly impossible to register your new equipment on the Worx website. They have an extensive list of products but there's no order to the list. By the time you find your product the capture checkbox clears and you have to start over.”
“Customer service had a rep who seemed clueless about my request to use one of my WORX 🥉20volt batteries to power auxiliary ZLED LIGHTS MOUNTED ON MY SNOWBLOWER. She kept asking questions about the lights , Zi told her they were standard lights that worked from 12 to whatever range. Again all Zi was looking for was a docking station to hold the battery to provide power to the lights . She kept saying no one has ever asked for that before. Can’t think out of the box , not suited for customer service!”
“In Westport, Co. Mayo. Had a lot of bother with receiving emails. Been to two other phone shops in North. None could fix. Called into Worx in Westport on the off chance they could help. Fella with beard had it fixed in two minutes. What an excellent service. Go to Worx in Westport and your sure to get sorted”
“I bought a oscillating saw and used it six times before the motor burned out. I contacted customer service and they refused to honor their supposed 3 yr warranty. I also contacted the CEO with no response at all. I would never buy another Worx product because they are not made well and the customer service is non responsive”
“I bought a word oscillating saw and from day one the tool overheated. I only used it 6 times in two years and yesterday it got so hot I dropped it. The motor is siezed. I called worx and they said they can't help because I didn't have the receipt. Despite the fact that I had the serial number and picture of the tool. They make cheap products and don't stand behind them. No”
“I have a lawn mower weed eater and blower. The batteries don’t last a year. I have replaced both of mine due to “defect” they never ask questions just replace. Batteries are a big con. I am unable to do my yard and I have 3 sets. Charge time is several hours.”
“Bought a hand held circular saw. Instruction manual has no words, so trying to hit or miss figure it out. Blad only spins when guard is fully covering it. Won't cut any type or thickness of wood. Garbage product. Contacted their customer service but no help.”
“Not happy. Just trying to talk with someone to reorder Free Lifetime weed trimmer spools as have done in the past. Every attempt has ended up at online chat. They want me to "chat" wit Howli for a reimbursement $1.00. Howli is supposed to direct to whoever. WHOEVER THOUHT I SHOULD EVEN PAY ONE PENNY FOR CUSTOMER SERVICE, REIMBURSABLE OR NOT! I just wanted to simply get a customer service phone number. I am moving to new house and will be needing more equipment but not WORX.”
“I was using my Worx WzG330 pruner and I nicked the blade when it cut a hidden metal object. I contacted Worx and they don't sell replacement blades and couldn't tell me where I might find one. Does anyone know where I can buy a new blade?”
“I am not one to typically write reviews, especially negative ones; but I think it’s time for me to look for another company. I’ve been buying their products for several years and have had a number of problems. I bought a cordless drill to make some small projects. Four bits broke very quickly. I use pine, so it’s not a tough wood to drill through. The weed eater handle will not lock into place so I have to keep holding on to it. I bought a pressure washer last summer. The first one came without a handle to wheel it around. To their credit, the immediately sent me a new one. I used it twice last year and once earlier this year. When I tried to use it this morning, there is more water coming out of the trigger handle than the nozzle. I had more water on my shoes than I did on the sidewalk. I won’t go on and on. I feel as if I have given them a fair shake. I need a more dependable product.”
“Can't even get in touch with this company. They don't wish to talk to you about replacement parts, just want to sell you a new lawnmower. WG743 mower”
“My wife bought it as a surprise but I didn’t tell her how bad it worked. The first day I used the edger it didn’t release the string the second time and then the angle couldn’t be changed because it was stuck in one position and the battery died after 20 minutes so I feel it’s going to hell to get a refund so I might as well just junk it. Companies rarely give refunds”
“I have to say just like other WORX products I was skeptical, But I’ve had my ORIGINAL WORX weed-eater AND BATTERY now since 2007 still running strong! And now this, the works 10 foot pole saw/chainsaw. I’m very disappointed in this product! Only disappointed in the fact that I didn’t have it earlier in my life. Things would’ve been a lot easier and like the weedeater/edger/trimmer this thing is the “ CATS MEOW 😻 “ I don’t know how anybody is un happy with this saw ( if it works correctly) is the best tools I’ve used since I bought my ORIGINAL WORX trimmer in again 2007 thank you again honey! ALWAYS REMEMBER “NOTHING WORKS LIKE WORX””
