Worst hosting experience ever Absolutely shocking support experience, site was down for 10 hours and now content and functionality does not work as before We ran a campaign and had high traffic reached 150K people over facebook with the expectation of getting about 10% onto our website. As soon as we hit 30 concurrent users on our gold plan the website went down and I contacted their support. The support agent on the chat had no idea and needed to contact the "hosting team". No direct comms. They asked to deactivate all plugins, which is of course useless and so I agreed to deactivate the main 5. The chat was inactive for 5 mins as the support agent instructed us to wait and got automatically closed. Got onto another chat - only response that they are still working on it and to get off the chat. 4 hours later still nothing so follow up again - turns out they stopped working on it after I left the chat and did not even bother to reactivate the plugins. We lost thousands of customers today because of unprofessional support and totally letting us hang. Worst of all, when the site did come up after over 8 hours, we are now missing content, having css/ theme issues and the website has some major flaws which were not there this morning before they "helped" us. Can't even explain what the issue was and their advice now is to get our developer to reconfigure all our plugins?! Don't build your business on their hosting absolutely hopeless and you are left to clean the mess.
2 years ago
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WPMU DEV has a 4.9 average rating from 1,686 reviews
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