For ten years I have ran my own pest control companies, expanded to several other states, AND managed my own websites with WordPress. Until one day on June 1st I realized that all of my 20 websites were hacked. 6 of them had the dredded WordPress redirect hack. Why did this happen? Because I didn't understand the importance of keeping WordPress, PHP, and Plugins up-to-date to minimize vulnerability. I was a content creator who still called on the developers or seo company when things got too technical. I was actually afraid to update WordPress because It says you have to back up your website first. Well I didnt know how to back up WordPress, so I was afraid that I would lose my precious content that I slaved over for years - along with the well earned seo rankings. It was actually a blessing that I was hacked because of what I learned while fixing the issues. I had been paying for wpmudev for 5 years but I only used the hummingbird and smush features on a few of my sites and never even signed into the hub. Had I actually used the programs I was paying for on All of my sites, I would have prevented the hacks. I now know how to back up my sites - they are set to auto-backup every night. I know that I should not be afraid to update WordPress and plugins, it is very easy. Fixing the hack and the devastation it caused on 20 sites was not so easy. WPMUDEV's support team, is the most amazing customer service team I have ever ever ever ever ever worked with. Nearly all of the reps that you can speak with 24/7 365 are great. One shoutout to Jacobo, who is definitely GREATER than the rest with his patience and willingness to kindly teach someone who is eager to learn. I look forward to reasons to contact the wpmudev team. They are basically full fledged developers but not condescending so it is really great to have them available to help fix small formatting issues to malware removal and migrations. Love This Company and their Employees!