Signed up to WPMU DEV on a 30-day trial as I wanted to test out their Smushit app to crunch photo sizes. I received lots of email communication throughout the trial from them. However, this wasn't the right product for me and I didn't want to continue - admittedly I should have proactively canceled the trial but they sent me a message telling me my card hadn't processed and that I would either need to "update my card details or click a link to reactivate the account" to continue using their services. Using the word "reactivate" would imply my account was no longer active right? This combined with complete silence from that day forward led me to believe my account was now closed. What actually happened was they attempted again to take payment the next day and this time succeeded - however this time, (surprise, surprise) no email confirmation was sent. I was never sent a follow-up email to tell me that my account had been reactivated. What company has a policy to send customers lots of email communications and then fall into complete silence and go underground once they start taking payments? What company has a policy to tell a customer when payments have failed but not when payments have gone through and to alert them they are now paying for an upgraded plan? A dishonest one in my opinion. A company with a business model that relies on people inadvertently signing up and not going through proper procedures of canceling. Whilst the onus was on me to go through the proper procedure, their misleading wording and underhand tactics have resulted in me losing hundreds and hundreds of dollars as it was some time before I noticed the money going out of my account. In my opinion, WPMU DEV does not put customers first and does not act with transparency and honesty. They have not apologised or accepted that there is a problem with their poor communications to new customers. I would avoid at all costs. Very shady.
2 years ago
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WPMU DEV has a 4.9 average rating from 1,653 reviews
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