The plans were unusable for my carpenter. Over 3 items were incorrect on the original delivery and when they attempted to redeliver the correct items over a week later, they sent them to my billing address rather than the address where the job was taking place which is over 2 hours away and in another city. The delivery men also left all of the original kitchen on the street and I had to hire extra men to come and lift it into the flat despite the fact that I had been very specific about there being 3 flights of stairs to enter the flat. The whole thing has cost me at least £1,000 in wasted man labour not to mention an untold amount of rental income due to the fact that the kitchen is still unfinished and I cannot go in to get pictures and start to market the property. I am still waiting for the (hopefully correct) items to arrive at the correct address. When I spoke to head office the only thing they could offer me was an apology which is of no use in a practicial situtaion where I have lost a lot of money due to their negligence. I am extremely dissapointed and will make sure never to use this company again.