Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,784 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest Service, Awful Experience, and Cheap Quality I tried to buy a bespoke fitted wardrobe from Wren Kitchens. We gave them the dimensions or our space and despite the Sales guy being a little inept with his own software, we came up with a design we were happy with. The person who put this through for us, then really pushed their "free measuring service" wherein someone will come out and measure the space you've got just to check to the last millimetre that it fits. We initially said no because we were confident in our measurements, but he was insistent so we relented. The space was in a new build we hadn't moved into yet, so we weren't present when someone went out to measure. Cut to delivery day, when we start putting the wardrobe together only ro find they had reduced the depth of the wardrobe to such an extent that our stuff doesn't actually fit in it. When we went back to them, they were absolutely gleeful in telling us that as part of the small print for letting someone out to measure, you're essentially telling Wren they can adjust the measurement however they want to use up the panels they already have in stock. So we paid bespoke prices for flat pack furniture that doesn't even do what we need it to. Their sales guy was so consistent when we ticked that box, never once explaining to us that this changed the transaction in such a drastic way. Utterly dishonest. It would be OK if the quality was good but it's not. Cheap rubbish that won't last. I'll be reporting them to the FCA for breach of Consumer Duty, but for anyone reading this - just save yourself the hassle and go to IKEA for similar build quality. Or find a company actually specialising in bespoke furniture - not just one pretending to in order to fleece you for money.”

Helpful Report

Posted 1 day ago

“We had a great first kitchen with Wren, which is why—despite friends urging us to try Magnet—we came back. Big mistake. Our designer was effectively unreachable. We spent weeks chasing answers by phone and email, and our builders couldn’t get basic clarifications on measurements. Support that should be standard elsewhere was nonexistent here. It got worse. After speaking with the manufacturer, we learned three units were incorrect versus what we ordered. We were also told a push-to-open (“push-and-catch”) option wasn’t available—only to discover that it is. Several parts still haven’t been sent, and some were sent incorrectly, causing further delays and rework. On top of this, the extraction unit supplied is unacceptable—either the wrong model was sent or it’s fundamentally mis-manufactured. As shown in our photos: The right and left edge colours do not match. There are two exposed holes that cannot be covered and are badly positioned. When we raised the issue, Wren refused to accept there was a problem and said we must pay an additional £70 to replace the panel. This is unacceptable. The unit is faulty/not as described, and any remedy should be provided at no extra cost. We expected accountability and quality control; we received neither. Please ensure designers are accessible and that orders (including picking/packing) are verified before manufacturing and dispatch. Based on this experience, we won’t be returning to Wren and cannot recommend them.”

Wren Kitchens 1 star review on 6th October 2025

Helpful Report

Posted 1 week ago

“I would strongly advise against using Wren Kitchens for any project. My experience with the company has been deeply disappointing and reflects a serious lack of professionalism and accountability at every level. There appears to be a high turnover of staff, which is unsurprising given the disorganisation and poor internal communication we encountered. Despite spending over six hours in their showroom meticulously planning our kitchen, the final outcome was riddled with errors—missing items, incorrect elements, rescheduled dates, and chaotic delivery processes. While mistakes can happen, what is unacceptable is the complete absence of ownership or responsibility. Rather than resolving issues, departments repeatedly deflect blame onto one another, forgetting that from the customer's perspective, they represent a single organisation. I am not interested in internal excuses—I simply expect the service promised to me. Customer service has been equally ineffective. I have raised two formal tickets, both of which were automatically closed without resolution or follow-up. In short, Wren Kitchens has demonstrated a concerning disregard for customer satisfaction, and I cannot in good conscience recommend them to anyone.”

Helpful Report

Posted 2 weeks ago

“I booked wardrobe installation on the 1st March 2025 and was promised 6 week fitting. My wardrobes were fitted 29th July after the first fitter for the 17th July said van broke down. Appointment was between 1-2pm , his van decided to break down at 8am.He called to tell me that i should advise wren about it. I then was told ,it may take 3 weeks ,I had to kick off to get a fitter in 2 weeks. Wardrobes were fitted and one side panel is different colour. How as a normal person do you see a complete different colour panel and not think to question if that part of the order. I complained about it and they offered 2 ridiculous options . 1- I keep the panel as it is for a £152 refund. 2- I get it changed and I incur the charges for their stupid mistake. I have asked the panel to be changed at their cost. 19th September, I am on the phone now, the fitter is asking the staff on the call with me,what he is coming to do at my house. Should he not have that information from Wren Rushden in Wellingborough? I unfortunately took a 4 year finance with them and this is the service you get. Pathetic to say the list. I have been back and forth for this to be rectified. I would never recommend Wren . You do your own assessment and choose.”

Helpful Report

Posted 3 weeks ago

“Wren kitchens is racist against Portuguese people, just give work to polish or British, if you are Portuguese or Spanish or black, don't give you work”

Helpful Report

Posted 3 weeks ago

“We inherited a Wren kitchen when we purchased our home and later extended the kitchen, which required additional cabinet doors. The previous owner had already contacted Wren and gave full permission for our names to be added to their account, so that we could purchase matching units under the same order. This was over three months ago. Despite that, Wren failed to add us to the account, and now they refuse to sell us the doors unless we purchase a minimum of 5 units. Their excuse is that “we have not purchased a kitchen directly from them” – which is only true because of Wren’s own failure to follow through on the account update, even after the previous owner’s explicit instruction. This is completely unacceptable. We have been left stuck with no way to complete our kitchen properly, even though we are willing to pay for the items. Instead of helping existing Wren kitchen users, their policy actively punishes us, leaving homeowners with no support for maintaining or extending a Wren kitchen unless they agree to unreasonable purchase conditions. This is not how a customer-oriented company should behave. Wren has shown a complete lack of responsibility, flexibility, and care for customers. Their failure to act has directly caused this problem, and yet we are the ones left to suffer the consequences. I strongly advise anyone considering Wren to think twice. If you ever need future support or replacements, you may find yourself in the same impossible situation.”

Helpful Report

Posted 4 weeks ago

“everything went wrong from start to finish. 10 day fit is now on week 7. waiting in for part today to finish fit. Driver never phoned prior to delivery, turned up said noone in and left. Crooked staff emailed finance company to say kitchen was finished when pciture showed it had no worktop, os finance company paid them. photo 1 - wren asking for money for finished kitchen - wheres my worktops? photo 2 - me wiating with garage open for replacment part. Wren: "we trried to deliver but noone was in so we left for early finish friday"”

Helpful Report

Posted 1 month ago

“If there was a star for a 0 I would of scored it on that what an absolute joke this firm is after getting there money it all went down hill, start kitchen planner messed up 5 doors damaged replaced one at a time cornice not matching units,no strengthening peaces between washer and dishwasher ordered any complaints go to customer help line which are also a waste of space would I recommend this firm DEFINITELY NOT”

Helpful Report

Posted 1 month ago

“Constantly made mistakes throughout the process with the plan, production and delivery, caused months of delays, offered no compensation or refunds due to fine print in contract only designed to cover them and their sloppy service”

Helpful Report

Posted 1 month ago

“Had a faulty Kitchen , Wrens agreeded to replace the kitchen which lead to 5 failed deliveries....Missing pieces, wrong colours sent. Numerous emails sent, not a single response. Zero communication unless I called customer service to "chase' the issues only to be let down every single time. Not one single person i have dealt with at Wrens have fulfilled their responsibilities or promises. Even after a Formal complaint i have had no official response or communication nor any form of compensation and now i have received yet another delivery today with still parts missing! Subsequently 8 months later and my kitchen is still incomplete and unfinished. Possibly the most horrendous experience I have ever had with any company! "DO NOT USE WRENS KITCHENS" SHOCKINGLY BAD CUSTOMER SERVICE" COMPLETELY INCOMPETENT COMPANY IN EVERY ASPECT!”

Helpful Report

Posted 1 month ago

“Called to ask for additional tray for a pull out unit, and took a while to get any sense. When someone did call they spent a long time explaining that our warranty was no longer valid even though there was nothing wrong with the kitchen and his was not a warranty claim. It did prep me for how they would behave if we had an issue. They also would not supply and additional shelf for a base unit. Had a Howdens account, so that was sorted in a day. I would not use them again, though the kitchen is fine”

Helpful Report

Posted 2 months ago

“Worse people to deal with, I’m a disabled person bedbound we wanted our kitchen done the Wife was struggling with our kitchen. We rang up the company back in January no luck it’s not August nobody has contacted me regarding having a new kitchen companies got something against disabled people. I will never use this company there and I recommend you don’t use it.”

Helpful Report

Posted 2 months ago

“Dear Wren Kitchens Customer Service, I am writing to raise a serious complaint regarding the incomplete delivery of my kitchen and the poor service I have experienced. Despite paying approximately £10,000, the kitchen was delivered without several essential components, which has caused major delays and prevented the installer from completing the job. This has resulted in a great deal of stress and inconvenience for my family. The following issues are outstanding: One grey plinth is missing, needed to fill the gap between the ceiling and the unit. The 618mm panels for the washing machine are too narrow and not fit for purpose. Several key components, including unit legs and hinges, were not supplied. Due to the urgency, I was forced to purchase the missing legs and hinges myself from Toolstation. I have attached the receipt for your reference. Additionally, I now have to pay £500 extra to my kitchen fitter for a revisit, which I believe Wren Kitchens should cover, as this situation was entirely avoidable had all materials been delivered correctly. We are a family of four, with a 1-year-old daughter and a 7-year-old son, and it has been extremely difficult living without a functional kitchen. This is not just an inconvenience—it is affecting our daily life and well-being. I am not looking for a formal apology—I urgently need the correct and missing items delivered by next day delivery so the work can finally be completed. Please treat this as a priority and confirm immediate dispatch of the required materials, as well as how you intend to reimburse the additional expenses incurred. Kind regards”

Helpful Report

Posted 2 months ago

“The company's after sales service is a disgrace. 10% of customers' reviews are one star. No problems with the design and fitting but the plinths are made of MDF and open at the back. This has meant they have swollen and are distorted after less than a year. I have contacted Wren on several occasions but this has proved very frustrating - they have been obtuse in their responses and have not resolved the problem. They even e-mailed that the matter was closed and sent me a customer satisfaction survey! This gets worse - Wren are now asking for (undefined) "further information" so they can "look into" the issue. Although they have my full details, they are refusing to address the complaint because of "Data Protection"! Terrible customer service. Are they real?”

Helpful Report

Posted 2 months ago

“We had high hopes for Wren Kitchens, but the experience has been frustrating and stressful. Our installer attempted to solicit private work, which was completely unprofessional. The design was flawed due to incorrect measurements, requiring a second visit. We were left without a working kitchen sink or water for nearly a month far beyond their advertised 28-day timeframe. Wren initially offered us temporary kitchen facilities, which we accepted, but they later withdrew the offer without explanation. We were left washing dishes outside, which led to a rodent problem and a need for professional pest control a serious health risk, especially with young children at home. Throughout, communication has been poor. Our questions were often ignored or brushed off, and we received template-style responses rather than meaningful engagement. We’ve escalated the issue to Novuna and will be filing a complaint with the Furniture & Home Improvement Ombudsman (FHIO). Wren needs to take accountability for their service and the real-world consequences of their failures. Would not recommend based on our experience.”

Helpful Report

Posted 2 months ago

“I recently had two kitchens purchased and installed, and I am beyond satisfied with the overall experience. I would like to express my deepest appreciation and recognition to Melody Medina, my kitchen coordinator, for her excellent attention to detail, communication, and professionalism throughout the entire process. She made everything smooth and stress-free. I also want to give a special thank you to Brian from Medina Construction Company, who handled the demolition with precision and care. His team was professional, efficient, and respectful of my home. Both Melody and Brian exceeded my expectations and worked together to make this project a success. If I could make one small recommendation, it would be for the quartz countertop installation to be scheduled a bit sooner in future projects. However, this did not take away from my overall satisfaction. In summary: 🌟 Quality of Work – Excellent 🌟 Communication – Excellent 🌟 Timeliness – Very Good 🌟 Overall Experience – 5 Stars Thank you again to Melody, Brian, and everyone involved. I highly recommend this team to anyone considering a kitchen remodel!”

Helpful Report

Posted 2 months ago

“Terrible measurements, terrible design and terrible after-sales customer service. I am completely disappointed with the customer service. Damaged products, what else can I say? It is also sad that you have paid so much money and received such a bad kitchen. Delivery was come two weeks ago,but it is still not completed.”

Helpful Report

Posted 3 months ago

“Wrong measurements, poor quality material, project took months longer than promised. Customer service was horrible. Not one person new what the other was doing and would not take responsibility for the unskillful workmanship.”

Helpful Report

Posted 3 months ago

“Absolutely disgraceful company, staff are taking advantage of vulnerable elderly people for sales and commission. Kindly do yourselves a massive favour and avoid at all costs. Please take your business elsewhere, since customer care and dispute resolution departments are horrendous...”

Helpful Report

Posted 4 months ago

“If we buy from Wren again, it will most definitely not be through the Lincoln showroom. On a number of occasions, my wife and I had to correct or remind the advisor during the design process. It seemed that when she made one change, it undid a previous change. However, at the time we though we had been thoroughly through all the paperwork and trusted the advisors comments. She proved to be untrustworthy. All in all, we are satisfied with the bedroom fitted wardrobes. Delivery team were great, as was the installer; very professional. But a number details, not taken forward from the consultation has resulted in us having to cancel our bed order for a small bed, and finish off a number of aspects ourselves. We tried to raise this with the Lincoln office manageress, who was ambivalent, had no interest in our issues, despite them originating with a member of her staff. From the start, she was more keen to impress that this ‘was not her issue’. As we say, maybe Wren again, but NOT the Lincoln office. Very disappointing.”

Helpful Report

Posted 4 months ago

Wren Kitchens is rated 4.6 based on 3,784 reviews