Our experience started off positively. We felt that the sales representative listened to our needs and designed a kitchen tailored to my elderly parents, both of whom have disabilities. This is their final home, and they wanted to invest in a kitchen that would prioritize functionality and ease of use. They specifically requested that all appliances be fully plumbed in to reduce maintenance — including the tumble dryer, so they wouldn’t need to empty water manually. They also asked for a fridge freezer with a built-in water cooler, which was to be connected to the water supply. We vacated the property for two weeks to allow the fitters to remove the old kitchen and install the new one. However, the execution fell far short of expectations. The tumble dryer was not plumbed in because the installers didn’t have a long enough hose. Even more frustrating, the fridge freezer that was sold to us didn’t actually have the plumbed water cooler feature, despite us clearly indicating where the water source had been installed. Adding to the disappointment, our wooden flooring was damaged during the delivery of the kitchen. When we raised this issue with Wren, their only response was that we had signed for the delivery, and therefore, the matter was considered closed. The aftercare has been extremely poor, and it’s clear that the sales team did not fully listen to or accommodate our requests. A new kitchen is a significant investment, and based on our experience, you could likely achieve better results at a lower cost by designing it yourself and hiring independent builders. Ultimately, Wren designs and sources kitchens with a considerable markup, without delivering the level of service one would expect for the price. Overall, we found the company disappointing and would not recommend them.