Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.70

4.7 Rating 3,713 Reviews

94 %

of reviewers recommend Wren Kitchens

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Metrics

4.7

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 20th March 2024

Roza Collins

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service , waiting three weeks for panels and today they delivery only one. This is unacceptable . All because the designer and store manager did not order the correct panels or cabinets.”

Helpful Report

Posted 5 months ago

“They are so efficicient at selling but we had 7 damaged parts and wren did not try to replace very quickly the packing is atrocious no protection for doors such a shame as we trusted the company”

Helpful Report

Posted 7 months ago

“When the fitter first visited he gave an estimate of 5 days. When he arrived to do the job he had arranged to go on holiday on the Friday, so 5 days became 4 which made life awkward for my electrician. On Wednesday (a month after we had made full payment), with no kitchen at all, Wren tell me that the oven we chose is out of stock and they have no idea when it will be available. The same unit was available from AO and Currys for next day delivery, but Wren would not use that option. I have had to buy from Currys at a cost of £324 including delivery. Wren have refunded just £263.24p. Their own staff joke about how long it takes to get through to customer services. Please, think seriously before dealing with Wren kitchens.”

Helpful Report

Posted 2 years ago

“Originally I gave Wren an excellent review but unfortunately I am still waiting for fitter to come back and correct two small problems, they keep promising me that someone will contact me but unfortunately as yet no one has bothered to make contact so very disappointed!!”

Helpful Report

Posted 2 years ago

“Unhelpful after sale, blamed customer for non working parts”

Helpful Report

Posted 2 years ago

“Perfect looking but not the function. Non of the cupboards are self close and they don’t have any solution . It was a horrible experience I spent more than ten thousands and have lots of unsolved problems”

Helpful Report

Posted 3 years ago

“My kitchen is beautiful, the delivery men were fabulous and helpful, the Southampton store staff were terribly frustrating. I never got a call back when they advised they would, the took money and didn’t bother putting in my order and if I ever tried to call to ask what was going on, was advised someone would call me and no one ever would. The service centre were even less helpful and had no interest in helping me know when my kitchen may arrive. I love my kitchen, it is beautiful but the company were painful to deal with.”

Helpful Report

Posted 3 years ago

“After sales care abysmal. The £300 sink had scratches once fixed and protective covering removed. Contacted them within days and they didn’t want to know as they said it was fixed. Very unhappy. Sales staff good. Customer services very bad.”

Helpful Report

Posted 3 years ago

“We’re extremely disappointed with Wren and would be unable to recommend it to anyone. Issues include: - significant gaps between quartz worktop and wall due to uneven cutting; - unit edge scribed into an unsightly shape by fitter; - no hole in the sink unit for us to connect our dishwasher, despite the need for this being clearly stated on the plans; - one of the sink support brackets left in a pile of rubbish instead of being used to support sink; - loose wiring in dishwasher cavity; - barely able to open fusebox because it’s been reconnected at a 70-degree angle with the lid scraping on the underside of a shelf; - thermostat left hanging loose without any apparent way to reconnect; - damage to paintwork and walls elsewhere in property that required filler/sanding/repainting; - house left deliberately unlocked and unattended whilst fitters went out for lunch; - fitter ignored instructions not to use downstairs toilet that wasn’t plumbed in properly; - fitter left property early on day waste collection was due, promised to rearrange collection, and then failed to do so—leaving me to rearrange it at the last minute; - significant amount of waste—including fitters’ lunch packaging—dumped in a large heap in dining room upon completion. After broaching these issues, we did not receive anything even approaching empathy or apology from our installation coordinator or fitter. Indeed, after an email to Wren outlining the snagging issues, our fitter sent us a wildly inappropriate and somewhat aggressive text message accusing us of “lies”. The installation coordinator has insisted that none of the issues we have outlined—the big wavy gap between the worktop and the wall, the missing plumbing access hole, the wavy unit edge etc—are Wren’s responsibility. According to our installation coordinator, the supplementary plasterwork provided by Wren’s fitter is the reason we can’t install a dishwasher, or that we could potentially lose a child down the gap between worktop and wall. We disagree, but we’re currently having to source local tradespeople (decent, honest, common-sense sorts of people) to fix the issues whilst Wren hides behind some ambiguously-worded clauses in a contract. The only consolation we have is that the installation coordinator—shortly before denying all liability for the final time—agreed that she would be unhappy with the finish if this were her own kitchen. Isn’t that ironic?”

Helpful Report

Posted 3 years ago

“Although I love my kitchen, the fronts of the cupboards and doors are not durable and scratch and chip so easily. Unfortunately we bought a dark grey and therefore when they damage, the undercoat which is white and shows through dreadfully. Why could this not be the same colour? We have been so careful too. We wanted this as a family space so once lockdown is over and the grandchildren arrive I dread to think what it will look like. This kitchen cost a lot of money and I am very pleased with the design and layout but really the unit fronts I don’t feel are really fit for everyday life. I would not buy this again.”

Helpful Report

Posted 3 years ago

“Wren: 2 out of 5 stars. TLDR: Overall substandard quality with a friendly instore service and a reasonably effective after sale customer service. If I didn’t have a fitter who cared about the details I would have ended up with a very wonky kitchen with many flaws. Pros: High quality doors, good quality cupboard backboards, decent after sales team, finished product looks good Cons: Poor design service, pressured sales tactics, terrible quality control. This was the first kitchen buying experience I’ve had, so naturally I went into the process unsure and certainly no expert. All I thought is that I need new units/appliances etc which weren’t falling to bits, and which looked good. I had some ideas of the types of features I liked having looked around the showrooms and mentioned them to the designer at Wren. At first, the designer was very friendly and accomodating. But later on it transpired that her attention to detail was lacking and she prioritised a random request to perhaps have a carousel in the corner units over actually centralising the kitchen and having all the available wall space used. When she had designed the kitchen, I was shown a panoramic which I had access through emails, but which barely showed an accurate representation of the finished product. The camera was very high and the tool had very limited controls. I was not offered the chance to see my kitchen with their VR tool. On top of that I was given 2 days to make a decision about the kitchen before the sale ended. So I felt a little pressurised as they “couldn’t” hold the quote past the sale end date. Despite other companies being willing to do the same. However overall the look of the kitchen from Wren seemed the best, and everything was ok, so I secured it. Once that had happened, I started to have some questions regarding the layout, because now I had access to the plans. These plans weren’t very clear or user friendly. When I contacted my designer to ask these questions she dodged and ignored my emails. When the kitchen arrived the delivery crew were very attentive and efficient, even delivered at 7am which gave my fitter a headstart. However I don’t have enough room in my house/kitchen to open every box. So as the fitter started going through the units and building things, he found multiple damaged boards and doors. Every day I came home from work and there was another damaged item. Wren’s customer service team were good on the phone and didn’t argue, or ask for proof etc, they sent out replacements no hassle. The issues were that initially we had to wait 2 days for the first replacement (Mon-Wed). A week for the 2nd replacement (Tues-Tues), 3 days for the next (Wed-Sat), 4 days for the next two (Mon-Fri) then 4 days for the last (Fri-Tues). This final delivery was even the wrong item, needing another couple of days to wait for the right piece. This meant the kitchen took from Saturday 8th February to Thursday 27th February to fit a kitchen that was estimated at about 10 days. This incurred extra charges from my fitter given he had to come back a lot later. Wren refunded me £59 delivery charges and discounted an extra purchase by £50 as compensation. As to that extra purchase; their kickboards are smaller than industry standards and so the units are slightly lower down, meaning there’s a gap between the worktop and the tiles I was keeping from my old kitchen. Only about 10mm so too small to tile in there without it looking awful. So I either had to retile the entire kitchen or get upstands. Both were about the same price so I bought upstands. However the biggest problem I had was with the design of the kitchen. It’s hard for me to fully piece together the full picture. Ultimately though I have 20cm in each corner of my kitchen that isn’t being utilised. This is because they only put in 80cm units either end when 100cm would have fit. They said something about it throwing off the central/symmetrical look when we spoke to them but I don’t see how. A 300cm wall. 2x100cm plus an 800cm central drawer unit should have fit. I think the issues were with only fitting in 40cm doors on the 100cm units but that should have been manageable. Earlier I mentioned a carousel causing the issue and I say that because I think they might only have a carousel that will fit on a 40cm door or an 80cm unit and instead of offering me bigger units/doors without the carousel, they didn’t. In the end I don’t even have the carousel on as I already have 20cm less space and I can reach inside easily without it. I thought the pull out carousel would help to reach the far corners without climbing inside, assuming I’d have another 20cm on the width. Even with this plan however, the central drawers (80cm) weren’t even central to the kitchen. And the extractor fan (60cm wide unit) wasn’t in line properly with the hob/drawers below. So my fitter had to almost redesign the entire thing and offset certain units to align everything. This created an extra wide fillet one side where he had to shift everything but he was able to make it all work using one of the damaged doors to place a fake glossy unit in there which looks like a pull out vertical drawer, rather than having an obvious fillet. So overall, thanks to my fitter I have a kitchen I’m ultimately happy with. But that’s with no thanks to Wren, aside for the quality of the actual units themselves, the ones that weren’t damaged.”

Helpful Report

Posted 4 years ago

“Fitters started off well but language barrier has caused issues. They have left the job with a long list of errors and poor fitting which our building who is a Howdens kitchen showroom fitter pointed out to us. Cabinets are the wrong height, cabinets damaged, trims not level, poor connection to taps which meant water leaked all over the floor. They have blocked up our extraction vent so we can’t attach it. Joinery covered in sealant ( I wish I could attach pictures ) All joinery can be seen and the whole kitchen is filthy with marks, Quartz top won’t be fitted for almost 16 days but was told 10! I’ve had to make temporary worktops so we can use the kitchen. So much wasted space due to Poor planning like other reviews I’ve seen. We have a meeting with wren tomorrow. You pay all the money upfront and this is wrong! They have all our money almost £20k and we have a poor job. Not impressed. Customer service team contact is helpful but I wouldn’t recommend the Luton store or wren to fit your kitchen.”

Helpful Report

Posted 4 years ago

“Good quality, but the design made by your designers not good at all, space was wasted, measurement incorrectly. Will not be recommending your designers at all.”

Helpful Report

Posted 4 years ago

“Wrens have quoted me a £2000Ish for a curved infinity plus corner base unit with 50% discount £1000. Can this price be correct!”

Helpful Report

Posted 4 years ago

“Good kitchens but sub standard fitters. Took us over 4 weeks to have our 2.5m x3m kitchen fitted and working because the original fitters made such a hash of it. My advice is: Ask to see work that your alloted fitters have done before they start on yours (wish I'd have taken my own advice). DON'T sign the form the fitter gives you to sign as he's about to walk out of the door unless you have double checked that everything is fitted and working correctly. Otherwise you have no leverage if you find something wrong. We requested that a different team of fitters came out to put right what was wrong. It took the team of two 2 full days (9am - 7pm) to do the job. Had we had them in the first place instead of the original cowboys it would have been a better experience.”

Helpful Report

Posted 4 years ago

“Good quality kitchen. Very disappointed with Wren kitchen service, Wrong size units delivered and when I called customer service I was told they will not change units because I signed the contract. I went to Wren kitchen show room, the designer admitted Wrong size units were delivered because they couldn’t supply the measurements I requested for due to safety, this was not explained to me when she was designing the kitchen. It appears Wren Kitchen have the habit of blaming customers. I feel staff are bullied to give customers wrong information. Nottingham branch.”

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Posted 4 years ago

“Lovely good quality kitchen but very poor service. Messed around with delivery dates, calls and emails ignored. Parts missing and had to wait weeks to get it all sorted with little support from anyone at wren. Wouldn’t recommend!”

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Posted 4 years ago

“Great kitchen but they said they could do doors for unusual sizes..when they didnt send the doors they said I was partly to blame for signing disclaimer.. dont buy off them”

Helpful Report

Posted 4 years ago

“Make sure you order everything you need to finish your kitchen at the beginning. I needed a couple of upstands to finish my worktop off, and was charged £59.00 for delivery. I couldn't get any matching ones from anywhere else, or I would have bought them there. I couldn't collect them from the shop either, as they come directly from warehouse. All in all, not good after paying nearly £10,000 for the kitchen.”

Helpful Report

Posted 4 years ago

“Very disappointed with my wren kitchen and worktops. Purchased a Milano kitchen with copper profiles and quartz worktop from the Erdington branch. The designer didn’t give correct information about the worktops getting scratched so quickly and white streaks showing literally as soon as we put something on. I haven’t had experience with quartz before so wasn’t aware of this issue. The stainless steel under mount sink is also scraped after a few uses and is beginning to get rusty from near the plug hole. My previous sink I had for 12 years and didn’t have any marks till now. So don’t know what type of stainless steel they are using. Overall not happy with the service as I believe they pressurise you into buying.”

Helpful Report

Posted 4 years ago

Wren Kitchens is rated 4.7 based on 3,713 reviews