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Wren Kitchens Reviews

4.7 Rating 3,713 Reviews

94 %

of reviewers recommend Wren Kitchens

Company Reviews

4.7

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly miffed... The quality of the kitchen and materials are good all round and the Wren fitter was pleasant and capable. However, while being sold the kitchen we were told if there were any problems all we do is call Wren and they'll sort it. This is not the case. Anything done by the fitter, which they supplied, Wren will not do a lick to help you at all.”

Posted 4 months ago

“Great service up to the kitchen been fitted, then once we had an issue with one of the worktops Wren aftercare have not been very helpful, offering a pittance to live with the problem or a fraction of the cost to have the worktop replaced, very poor service & sorry we chose them now”

Posted 2 years ago

“Was impressed until after kitchen was fitted, after service is shocking still waiting for call back from over a week ago. Seems like once they have your money they don’t care!!!!”

Posted 2 years ago

“Finally finished the fitting of the kitchen after several problems with damaged parts and cooker hood. We now have an ongoing problem with a faulty ceramic hob which was purchased through Wren Kitchens at the same time as part of the plan. We realise it’s down to Neff, the manufacturer to repair or replace this appliance but we have been bounced from one person to another trying to get the problem resolved which has now been going on for weeks Wren were very good replacing anything damaged before fitting but we seem to be going around in circles trying to resolve this latest difficulty. After 2 visits from Neff to repair the appliance which was unsuccessful our patience is running out, we seem to be in the middle of an argument between Neff and Wren Kitchens.”

Posted 3 years ago

“Good quality kitchen let down by poor Customer Service. There was a delay with the wrong worktop being delivered which meant during lockdown we had no washing or washing up facilities for a number of days and upon completion an appliance which did not fit which took seven weeks and numerous e-mails before this was resolved. Order number 33040615.”

Posted 3 years ago

“It’s a kitchen”

Posted 3 years ago

“Aftercare poor once taken your money, but before hand was good.”

Posted 3 years ago

“My cupboard internals are white, my doors are grey. Had I been given the choice I would have picked grey internals. It’s clear that the quality is ok but the salesman wants to fill his pocket before really considering what you actually want”

Posted 3 years ago

“Good service in store, kitchen came and had to return 4 doors as damaged. After sales service was ok but don't rate the quality of the units at all.”

Posted 3 years ago

“Lovely showroom, lovely knowledgeable staff but it does not end there does it? You have third parties to contend with and deliveries and fitters can all go wrong and will cost time and money often. The reviews I have read are very varied - and what might help is for every reviewer (from now on) to name the location of the store they bought from and their own location where the installation was completed. I am sure that certain areas get much better fitters than others and having this information might help prospective purchasers knowing the areas to avoid if considering buying a Wren kitchen. I have to admit that presently I am still at the wavering stage.”

Posted 4 years ago

“Delivered on time, all complete no missing parts, appeared good quality, 5 stars at the time but : 2 years on and a couple of the units, draw and cupboard front, the paint underneath the high gloss exterior has begun to deteriorate quite badly so now looks like has milky looking stains which is very disappointing.”

Posted 4 years ago

“Check your plans carefully. The panorama images and VR suit are not accurate and two designers failed to point out that the worktop would not be long enough and would need to be joined. Not good with woods as it doesn’t hid well. Although it was in the plans. The second measurement wasn’t done as they said there was room for filler between cupboards But worktop not mentioned so make sure that gets done also. I was told by them they have no returns policy, once you’ve signed that’s it and they failed to get back to me as promised. Shame because the rest of the kitchen looks lovely. Disappointed.”

Posted 4 years ago

“Went to the Slough Branch to design and buy our kitchen. Here is a list of things you should be aware. - If you bought a car from a sales garage, this experience might feel similar. They use salesman tactics to get you signed up. Pay deposit. -They keep mentioning 15/20/25 year warranty. Although their warranty statement/document is pretty basic and vague. Doesn't detail what kind of warranty it covers. e.g accidental damage, defects, you can find it here by googling it should list out all the things it covers to fine detail. But it doesn't. I had to email several times to find out what it covers. and they responded by saying, paint peeling off or flaking is covered. That was it! When we raised issues with some defects door panels, they accused us of damaging it or it was caused by a vacuum cleaner. this was only a few weeks after delivery. The sheer arrogance. When you sit down to go through the options, the number of times they would negatively talk about their competitors was also disturbing. Wickes, B&Q, Howdens, all rubbish apparently according to them. My advice is to be armed and shop around before parting away with your deposit. Don't let them run the show. You are in control.”

Posted 4 years ago

“Great kitchen in the end, we had some hurdles to over come with both Wren and the installers which we hope to resolve now that the kitchen is done. The kitchen looks great and we are happy now that it's done, however I feel that Wren customer service can be improved greatly as we had quite blunt responses from the CC team, proving not a great customer experience.”

Posted 5 years ago

“Everything was great until arranging template for worktop. This was arranged and then the date was delayed so I have to wait 2 weeks for template and then who knows how long for the worktop!”

Posted 5 years ago

“Great kitchen good quality But not delivered when promised and installers very good but they did not arrive when originally boolrf”

Posted 5 years ago

“I am very happy with my kitchen but I do think Wren need to sharpen up on their customer service skills”

Posted 5 years ago

“Fantastic kitchen units. Only let down by the worktop installers”

Posted 5 years ago

“looks good but missing quality”

Posted 5 years ago

“The design, product and installation team are outstanding but the after care is substandard.”

Posted 5 years ago

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Wren Kitchens is rated 4.7 based on 3,713 reviews