Wren Kitchens Reviews

"If we buy from Wren again, it will most definitely not be through the Lincoln showroom. On a number of occasions, my wife and I had to correct or remind the advisor during the design process. It seemed that when she made one change, it undid a previous change. However, at the time we though we had been thoroughly through all the paperwork and trusted the advisors comments. She proved to be untrustworthy. All in all, we are satisfied with the bedroom fitted wardrobes. Delivery team were great, as was the installer; very professional. But a number details, not taken forward from the consultation has resulted in us having to cancel our bed order for a small bed, and finish off a number of aspects ourselves. We tried to raise this with the Lincoln office manageress, who was ambivalent, had no interest in our issues, despite them originating with a member of her staff. From the start, she was more keen to impress that this \u2018was not her issue\u2019. As we say, maybe Wren again, but NOT the Lincoln office. Very disappointing."

"I had Wren replace my kitchen a couple of months ago, they mis-measured the ceiling drop under the stairs and their fitter didnt catch it either, which means the design no longer fits. The sales staff pushed it off to aftercare and the support team refused to even aknowledge the issue. Im now left with a half finished kitchen and in the process of doing a chargeback with the bank. All i wanted is for them to come up with a similar design that fits and book in a fitter to resolve."

"I had Wren replace my kitchen a couple of months ago, they mis-measured the ceiling drop under the stairs and their fitter didnt catch it either, which means the design no longer fits. The sales staff pushed it off to aftercare and the support team refused to even aknowledge the issue. Im now left with a half finished kitchen and in the process of doing a chargeback with the bank. All i wanted is for them to come up with a similar design that fits and book in a fitter to resolve."

"I had Wren replace my kitchen a couple of months ago, they mis-measured the ceiling drop under the stairs and their fitter didnt catch it either, which means the design no longer fits. The sales staff pushed it off to aftercare and the support team refused to even aknowledge the issue. Im now left with a half finished kitchen and in the process of doing a chargeback with the bank. All i wanted is for them to come up with a similar design that fits and book in a fitter to resolve."

"Want to throw away \u00a335,000 and get nothing but frustration in return? Then head straight to the Leeds Crown Point store. \r\n\r\nMy elderly parents, both in their mid-70s, chose Wren Kitchens for a \u2018personalised\u2019 service. The result? A kitchen that\u2019s completely unusable for my mum, who can\u2019t even reach the grill. The only part of the fridge she can access is the salad drawer. Perfect, if you\u2019re planning to live off lettuce and never cook.\r\n\r\nWhat was supposed to be a \u2018hassle-free\u2019 experience turned into a complete disaster. The kitchen was meant to be fitted in two weeks, but it took four weeks. And for an extra two weeks, we were left with piles of rubbish stacked outside the house. \r\n\r\nOh, and here\u2019s the best part: after my parents moved out to try to speed up the process, the fitter left the front door wide open one Friday afternoon. Not just unlocked\u2014wide open. If they hadn\u2019t gone back to check on progress, the house would\u2019ve been exposed all weekend!\r\n\r\nAnd as for customer service? Don\u2019t bother. The Leeds Crown Point store did nothing to help us throughout this entire mess. It was passed off to their customer service team, who couldn\u2019t care less. We\u2019ve explained the same issue to four different people this week, and not a single one has been able to do anything about it. The so-called \u2018manager\u2019? Always \u2018on the phone\u2019 or \u2018in a meeting.\u2019 Honestly, the lack of care and incompetence is staggering. We\u2019re absolutely disgusted by the way we\u2019ve been treated.\r\n\r\nSo, unless you enjoy wasting a small fortune on a kitchen that doesn\u2019t work, leaving your house exposed, and getting absolutely no help from customer service, do yourself a favour: stay far away from Wren Kitchens, especially the Leeds Crown Point store. And if anyone from Wren actually cares about fixing this, feel free to get in touch\u2014before we take our story to the press. The pictures of my mum on a stool trying to reach her grill really tell the story."

"Want to throw away \u00a335,000 and get nothing but frustration in return? Then head straight to the Leeds Crown Point store. \r\n\r\nMy elderly parents, both in their mid-70s, chose Wren Kitchens for a \u2018personalised\u2019 service. The result? A kitchen that\u2019s completely unusable for my mum, who can\u2019t even reach the grill. The only part of the fridge she can access is the salad drawer. Perfect, if you\u2019re planning to live off lettuce and never cook.\r\n\r\nWhat was supposed to be a \u2018hassle-free\u2019 experience turned into a complete disaster. The kitchen was meant to be fitted in two weeks, but it took four weeks. And for an extra two weeks, we were left with piles of rubbish stacked outside the house. \r\n\r\nOh, and here\u2019s the best part: after my parents moved out to try to speed up the process, the fitter left the front door wide open one Friday afternoon. Not just unlocked\u2014wide open. If they hadn\u2019t gone back to check on progress, the house would\u2019ve been exposed all weekend!\r\n\r\nAnd as for customer service? Don\u2019t bother. The Leeds Crown Point store did nothing to help us throughout this entire mess. It was passed off to their customer service team, who couldn\u2019t care less. We\u2019ve explained the same issue to four different people this week, and not a single one has been able to do anything about it. The so-called \u2018manager\u2019? Always \u2018on the phone\u2019 or \u2018in a meeting.\u2019 Honestly, the lack of care and incompetence is staggering. We\u2019re absolutely disgusted by the way we\u2019ve been treated.\r\n\r\nSo, unless you enjoy wasting a small fortune on a kitchen that doesn\u2019t work, leaving your house exposed, and getting absolutely no help from customer service, do yourself a favour: stay far away from Wren Kitchens, especially the Leeds Crown Point store. And if anyone from Wren actually cares about fixing this, feel free to get in touch\u2014before we take our story to the press. The pictures of my mum on a stool trying to reach her grill really tell the story."

"Our kitchen was half pencil satin doors and drawers. As reported by several other reviewers on here, they stain badly and leave marks which are impossible to clean. We contacted Wren and eventually Customer Service, who turned out to be useless, accused us of not knowing how to clean doors! We have ours professionally cleaned weekly, and we are not stupid! I would love to know how your other reviewers got on, because i have hit a brick wall with Wren, and will have to go to the Ombudsman now."