We had high hopes for Wren Kitchens, but the experience has been frustrating and stressful. Our installer attempted to solicit private work, which was completely unprofessional. The design was flawed due to incorrect measurements, requiring a second visit. We were left without a working kitchen sink or water for nearly a month far beyond their advertised 28-day timeframe. Wren initially offered us temporary kitchen facilities, which we accepted, but they later withdrew the offer without explanation. We were left washing dishes outside, which led to a rodent problem and a need for professional pest control a serious health risk, especially with young children at home. Throughout, communication has been poor. Our questions were often ignored or brushed off, and we received template-style responses rather than meaningful engagement. We’ve escalated the issue to Novuna and will be filing a complaint with the Furniture & Home Improvement Ombudsman (FHIO). Wren needs to take accountability for their service and the real-world consequences of their failures. Would not recommend based on our experience.