Dear Wren Kitchens Customer Service, I am writing to raise a serious complaint regarding the incomplete delivery of my kitchen and the poor service I have experienced. Despite paying approximately £10,000, the kitchen was delivered without several essential components, which has caused major delays and prevented the installer from completing the job. This has resulted in a great deal of stress and inconvenience for my family. The following issues are outstanding: One grey plinth is missing, needed to fill the gap between the ceiling and the unit. The 618mm panels for the washing machine are too narrow and not fit for purpose. Several key components, including unit legs and hinges, were not supplied. Due to the urgency, I was forced to purchase the missing legs and hinges myself from Toolstation. I have attached the receipt for your reference. Additionally, I now have to pay £500 extra to my kitchen fitter for a revisit, which I believe Wren Kitchens should cover, as this situation was entirely avoidable had all materials been delivered correctly. We are a family of four, with a 1-year-old daughter and a 7-year-old son, and it has been extremely difficult living without a functional kitchen. This is not just an inconvenience—it is affecting our daily life and well-being. I am not looking for a formal apology—I urgently need the correct and missing items delivered by next day delivery so the work can finally be completed. Please treat this as a priority and confirm immediate dispatch of the required materials, as well as how you intend to reimburse the additional expenses incurred. Kind regards