Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,775 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.6

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

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“Absolutely disgusting company. After 3 years plastic coating was peeli g off and bubbling. Wren reluctantly replaced them assuring me it was a bad batch with bad adhesive. Sure enough the 2nd lot have now done exactly the same. Wren are no longer interested.”

Helpful Report

Posted 11 months ago

“Do not go with wrens!! If I heard the complaints from the fitters before ordering my kitchen I would have not gone with them. From them over charging for their "own fitters", which they could not find when the kitchen was originally ment to be delivered, we then waited an extra month to find our own, then when we did get it delivered they only sent half our kitchen so the fitter we found couldn't start the next day, we were told they would send the rest out the same day.... And they didn't so 3 days without a kitchen we finally got the other half, only to find out that they haven't send any of the right attachments for the plumbing, they then said that they were correct (11 years making threads on nut n bolts, I can see that it doesn't!) the counter tops they measured up didn't fit in because they didn't take into account the shape of our kitchen (could have been solved by cutting the tops the same way the original ones were in) so we've had to remove tiles sockets and still left with a gap down the side in order for it to fit. So now a week without a working kitchen I'm dreading to find out what's going to go wrong next. I know this is a long winded review but take my advice go to anyone else, go to the junkie down the street who can get you a great deal because that will be less hassle than going to wrens”

Helpful Report

Posted 11 months ago

“From ordering my new kitchen, with the help of Jamielea. To it actually being fitted was stress free.The young man incharge of the fitting,and everything. Was so passionate about him and his team making sure everything was fitted correctly, and was perfect. Lewis is his name, if I had any questions he was very helpful and always polite. As we're his team. Would highly recommend Wren,”

Helpful Report

Posted 11 months ago

“Made it easy to choose cabinets ,etc because of large selection of complete kitchens. Installers: Wayne Carlino (install Pro) and staff provided great customer service! Thank you Wayne! Alba, kitchen designer at Massapequa location (Long Island) provided first-rate service, great patience, caring design ideas, and first rate sales dynamics. She is top-notch and heartily recommended by this customer. Honestly could not have done it without her first rate service!”

Helpful Report

Posted 11 months ago

“After reading all the 1* negative write ups I guess we have dodged a huge bullet. The showroom experience was great and the sales pitch was encouraging. But after that, downhill. Cancelled survey twice, both on the day. To me that was a early warning. Read the reviews and cancelled the whole project.”

Helpful Report

Posted 1 year ago

“My order #10324721 I went to one of location in Yonkers and I purchased a kitchen set I was so happy to get my order both went a received my order i missing my counter top I told my sale rep wants the all set the counter top and the gabinete and he only charged me the gabinete in my mind I told I going to get everything because that was the deal I went back to the show room he said he make it a mistake then the manager told me I have to pay more money to get the counter top and I said no because I paid I lost of money for my kitchen set and I wasn’t my fault the sale person make it this error I call customer service the all the today they don’t do anything for me very disappointed and unhappy with this pride I will go to consumer and afair to report this matter I’m share my back experience with you company I’m public all this on my social media I will never recommend this company to anybody”

Helpful Report

Posted 1 year ago

“Our kitchen was half pencil satin doors and drawers. As reported by several other reviewers on here, they stain badly and leave marks which are impossible to clean. We contacted Wren and eventually Customer Service, who turned out to be useless, accused us of not knowing how to clean doors! We have ours professionally cleaned weekly, and we are not stupid! I would love to know how your other reviewers got on, because i have hit a brick wall with Wren, and will have to go to the Ombudsman now.”

Wren Kitchens 2 star review on 7th August 2024

Helpful Report

Posted 1 year ago

“Kitchen planner said that due to the location of my plug sockets the upstand would need to be cut out. I agreed and signed off the plans. The worktop templater arrived and said it was not possible and I have to move my sockets. I pointed out to the plannrr that as it was their error they should cover the cost of this. The have said no and told me to complain to customer services. They did not want to know and have told me to go back to the branch. I have now been left with a kitchen that looks unfinished. They are quick to take your money but dont want to help with any problems of their own making”

Helpful Report

Posted 1 year ago

“We have found Wren Kitchens/Bedrooms very good at selling but the worst company we have ever dealt with for after sales help. Their so called help line is no help at all to anyone who is not able to use the Internet. We will not be using the company again after spending in excess of £15,000. Photos were sent by a Wren staff member as we were not able to do this ourselves. When being contacted asking for further photos we found it necessary to actually go into the showroom with the problem door which was a 50 mile round trip which we were told was unnecessary by your customer services.!!”

Helpful Report

Posted 1 year ago

“We got a new halogen hob fitted as part of our new Wren kitchen. I gently wiped the surface of the hob with a damp cloth, and the corner of the hob broke off. There is a small gap underneath the edge of the hob, and it’s not been fitted hard against the worktop, which has left the edge of the hob vulnerable to breakage. I reported it to Wren kitchens and they are not taking any responsibility for this. So Wren are effectively admitting that their new kitchens are not able to withstand a gentle wipe with a damp cloth! I therefore obviously would not recommend Wren kitchens to anyone.”

Helpful Report

Posted 1 year ago

“Everything! They should be Wren cupboards, they mislead customers to promise a kitchen, when all you get are cupboards. The less said the better, truly shocking when it came to getting a qualified and reputable fitter recommended by Wren Basingstoke.”

Helpful Report

Posted 1 year ago

“Please , Please, stay FAR away from Wren kitchens. If you want broken panel's, snagged units, half of your work not being carried out (due to it being ‘supplementary’ work, - NOT TO OUR KNOWLEDGE!!!!) absolutely appalling fitter, who will text you ‘I don’t care if you sign the kitchen off’ and ‘if you’re going to be like that I won’t finish the kitchen’ & ‘head office won’t do anything about it’ (that’s not wrong!) then Wren is the place for you! As two young, first time buyers I can honestly say we have been swindled by this scam company. This company and their staff have caused us SO much financial distress , UPSET, have told us so many lies, refused to carry out ALOT of work and made us feel uncomfortable in our own home. Wren refuse to take any responsibility and ALL they care about is money. Our ‘fitter’, Ashley, tried to pressure my partner into signing a faulty kitchen off (after sending threatening and black mailing messages about not finishing our kitchen), saying it was ‘part of the process’ that we sign it off! thank god we didn’t, nor shall we be! He was scheduled to be at our home for 5 days fitting our kitchen, he wasn’t, so left us completely in the lurch having to pay excessive amounts for emergency trades people to come and finish the work. I’m battling with their concerns team who reply to 1 email a day (can’t talk on the phone due to being at work, Wren having already disrupted my work life enough having to take endless calls and deal with issues) , they have point blank told me ‘we’ll discuss compensation ONCE you sign the kitchen off’. I will not rest until they resolve every single aspect of my concerns. (4 weeks + of constant fighting, only outcome they have provided FINALLY is that they will pay for the emergency plumber who fitted our sink, which is just atrocious and not acceptable) Next step is the ombudsman as I’m not at all satisfied with their responses. I would urge anyone (as I know there’s many) in the same position to look into this option. (Ps debated posting this review as we have another fitter coming to fix a broken unit next week, in FEAR they will mess up the kitchen more! I will update this review should it go even more wrong) also , this is even HALF of it.”

Helpful Report

Posted 1 year ago

“Misaligned cabinets Cabinet rusting Cabinet crackling Glue stains and holes in units Faulty design led to fire in kitchen sockets Microwave door broken wren will not accept any liability Flooring issues wren agreed that flooring was not suitable but refused to remove cabinets to allow floor to be refitted Wren never return calls Wren do not respond to emails”

Wren Kitchens 1 star review on 19th June 2024

Helpful Report

Posted 1 year ago

“EVERYTHING! When we complained to Wren Kitchens they didn't even send anyone out to see the problems! They told us our 10 year Warranty was invalid as WE had not maintained the waterproof Seals at floor level! WE WERE NEVER TOLD WE HAD TO!!! If I had to fix ALL of the problems that Wren Kitchens left us with I would be paying out about £4,000 to do it! Even THEIR OWN WORKMEN complained they could not complete their work because of the BAD WORKMANSHIP! In my opinion AVOID THIS COMPANY ALTOGETHER. Don't say I didn't warn you!”

Helpful Report

Posted 1 year ago

“Kitchen was not installed according to the plan. There was supposed to be a gap between the washing machine and the wall, the appliance was installed flush to the wall, which does not allow me to remove the appliance without having to use force and potentially damaging the wall or the cabinet to the right of it. The cabinet to the right is the supporting part of the worktop junction between two parts, so if I damage that part I could risk breaking the worktop. I will have to break a wall to remove the appliance. Second, according to the installation instructions from the Neff dishwasher, the handles were fixed the wrong way around, which caused that now the screws are in a difficult place to access for removing the appliance. On top of that, the dishwasher should be flush to the worktop, and they left a gap between both. Third, the corner units should have a corner post that is missing, not installed. Customer services ignoring me.”

Helpful Report

Posted 1 year ago

“Abismal quality and customer service. They're nice until you've signed the contract and they've got your money then they don't care. Their installation is done by a a contracted 3rd party so it's luck of the draw if you get a good one or not. Their complaints and claims procedure is a joke. Project management is nonexistent. Product is of low quality and shows wear after only a matter of weeks. No accountability for their shortcomings. Avoid this mess at all cost!”

Helpful Report

Posted 1 year ago

“We had a Wren kitchen designed and installed by a Wren installer in early 2021. We went with Wren as we wanted the convenience of using the same company for the whole process. last year we started having an issue with the surround of the sink delaminating due to water ingress. Contacted Wren assuming that it would be a simple job and covered under the warranty that we had heard so much about during their sales pitch... nope. We were told that despite it appearing on the plans for the kitchen this was not covered by the warranty and we would need to contact the installer (who was provided by Wren). After many phonecalls we found out that the installer no longer worked for Wren and we had no coverage at all for his work. This was after numerous emails with incredibly defensive and unhelpful support staff. Wouldn't use or recommend Wren in the future simple due to their appalling after sales support.”

Wren Kitchens 1 star review on 3rd June 2024

Helpful Report

Posted 1 year ago

“Bought a pencil grey satin kitchen units from wren, absolutely rubbish quality, stains,watermark does not come off with soupy water, nothing works, i have contacted wren a few months ago they fobbed me off saying can't do anything it's just water marks, better of going to kitchenhaus they sell kitchens that don't mark or leave finger prints. So angry with wren. If they don't replace my units I will be contacting solicitors.”

Helpful Report

Posted 1 year ago

“Horrible experience. Cheap quality. Horrible customer service experience. Measurements are totally off. They installed lot of fillers. Didn’t utilize the space well. Please don’t buy from Wren. My kitchen looked much smaller than before. My worst decision ever”

Helpful Report

Posted 1 year ago

“From planning and paying we had a straightforward and professional service, then things went beyond dreadful thereafter.. missing a hob , was told to go buy one myself from b&q, they may re emberse me , said they would deliver a replacement hov and a washing machine arrived !! Still no hob. Was then told a delivery would be made today so we cancelled our weekend plans, low and behold , no delivery , again told to go buy one from b&q… a van arrived , no hob but to collect the washing machine that was meant for another family elsewhere. Total incompetence and attitude is not my problem mate… avoid at all costs if you value your mental health . Complaints sent and awaiting a resolution but dont hold out much hope sadly”

Helpful Report

Posted 1 year ago

Wren Kitchens is rated 4.6 based on 3,775 reviews