Wren kitchens are not the best of quality, a lot of the doors and drawers were chipped, they will replace, but should not come like they did the packaging is well done, so the opinion was they were packed damaged, the doors and draws are so thin, this makes the slot/groove to open very small to put your fingers in to open. All round very disappointed. Yes do agree staff very nice and helpful, and replacements sent, of course this was after having to ring speak to customer service and sending pictures of the damaged items, which of course was time consuming, time I did not have I was fitting a kitchen, The mistakes with holes in wrong places, did not help, I fit kitchens, so know them well, I like most, were drawn in with offers Wren give you, but by choice, now wish I had not, and bought a better quality of kitchen