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Thi Bui
Purchased designed kitchen units at the cost of nearly £10000, got fitted in November 2022. After 10 months, the hinges on 4 doors came off. I emailed Wren, they said you can buy the double brackets with 4 screws to secure the hinges. We had to fix them by ourselves. Now nearly 18 months after, the doors started to bubble badly. I emailed Wren again, they said “this is due to excess moisture from normal cooking or cleaning products being left on the door for a long period that caused the rippling effects” My kitchen is 20 m2 and we clean by normal surface product with kitchen rolls??? When asked how can moisture sit on a door surface for long periods of time, they said they are not the one using the kitchen. Very rude and unhelpful customer services. Finally, they want me to pay £303.84 for 3 sets of door replacement and we have to fit them in ourselves. Please avoid at all costs!! The quality and customer services are a joke!
1 year ago
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Wren Kitchens has a 4.7 average rating from 3,765 reviews