From planning and paying we had a straightforward and professional service, then things went beyond dreadful thereafter.. missing a hob , was told to go buy one myself from b&q, they may re emberse me , said they would deliver a replacement hov and a washing machine arrived !! Still no hob. Was then told a delivery would be made today so we cancelled our weekend plans, low and behold , no delivery , again told to go buy one from b&q… a van arrived , no hob but to collect the washing machine that was meant for another family elsewhere. Total incompetence and attitude is not my problem mate… avoid at all costs if you value your mental health . Complaints sent and awaiting a resolution but dont hold out much hope sadly