We had a Wren kitchen designed and installed by a Wren installer in early 2021. We went with Wren as we wanted the convenience of using the same company for the whole process.
last year we started having an issue with the surround of the sink delaminating due to water ingress. Contacted Wren assuming that it would be a simple job and covered under the warranty that we had heard so much about during their sales pitch... nope.
We were told that despite it appearing on the plans for the kitchen this was not covered by the warranty and we would need to contact the installer (who was provided by Wren). After many phonecalls we found out that the installer no longer worked for Wren and we had no coverage at all for his work.
This was after numerous emails with incredibly defensive and unhelpful support staff.
Wouldn't use or recommend Wren in the future simple due to their appalling after sales support.
11 months ago
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