We inherited a Wren kitchen when we purchased our home and later extended the kitchen, which required additional cabinet doors. The previous owner had already contacted Wren and gave full permission for our names to be added to their account, so that we could purchase matching units under the same order. This was over three months ago. Despite that, Wren failed to add us to the account, and now they refuse to sell us the doors unless we purchase a minimum of 5 units. Their excuse is that “we have not purchased a kitchen directly from them” – which is only true because of Wren’s own failure to follow through on the account update, even after the previous owner’s explicit instruction. This is completely unacceptable. We have been left stuck with no way to complete our kitchen properly, even though we are willing to pay for the items. Instead of helping existing Wren kitchen users, their policy actively punishes us, leaving homeowners with no support for maintaining or extending a Wren kitchen unless they agree to unreasonable purchase conditions. This is not how a customer-oriented company should behave. Wren has shown a complete lack of responsibility, flexibility, and care for customers. Their failure to act has directly caused this problem, and yet we are the ones left to suffer the consequences. I strongly advise anyone considering Wren to think twice. If you ever need future support or replacements, you may find yourself in the same impossible situation.