We had a great first kitchen with Wren, which is why—despite friends urging us to try Magnet—we came back. Big mistake. Our designer was effectively unreachable. We spent weeks chasing answers by phone and email, and our builders couldn’t get basic clarifications on measurements. Support that should be standard elsewhere was nonexistent here. It got worse. After speaking with the manufacturer, we learned three units were incorrect versus what we ordered. We were also told a push-to-open (“push-and-catch”) option wasn’t available—only to discover that it is. Several parts still haven’t been sent, and some were sent incorrectly, causing further delays and rework. On top of this, the extraction unit supplied is unacceptable—either the wrong model was sent or it’s fundamentally mis-manufactured. As shown in our photos: The right and left edge colours do not match. There are two exposed holes that cannot be covered and are badly positioned. When we raised the issue, Wren refused to accept there was a problem and said we must pay an additional £70 to replace the panel. This is unacceptable. The unit is faulty/not as described, and any remedy should be provided at no extra cost. We expected accountability and quality control; we received neither. Please ensure designers are accessible and that orders (including picking/packing) are verified before manufacturing and dispatch. Based on this experience, we won’t be returning to Wren and cannot recommend them.