Dishonest Service, Awful Experience, and Cheap Quality
I tried to buy a bespoke fitted wardrobe from Wren Kitchens. We gave them the dimensions or our space and despite the Sales guy being a little inept with his own software, we came up with a design we were happy with. The person who put this through for us, then really pushed their "free measuring service" wherein someone will come out and measure the space you've got just to check to the last millimetre that it fits. We initially said no because we were confident in our measurements, but he was insistent so we relented. The space was in a new build we hadn't moved into yet, so we weren't present when someone went out to measure.
Cut to delivery day, when we start putting the wardrobe together only ro find they had reduced the depth of the wardrobe to such an extent that our stuff doesn't actually fit in it. When we went back to them, they were absolutely gleeful in telling us that as part of the small print for letting someone out to measure, you're essentially telling Wren they can adjust the measurement however they want to use up the panels they already have in stock.
So we paid bespoke prices for flat pack furniture that doesn't even do what we need it to. Their sales guy was so consistent when we ticked that box, never once explaining to us that this changed the transaction in such a drastic way.
Utterly dishonest. It would be OK if the quality was good but it's not. Cheap rubbish that won't last.
I'll be reporting them to the FCA for breach of Consumer Duty, but for anyone reading this - just save yourself the hassle and go to IKEA for similar build quality. Or find a company actually specialising in bespoke furniture - not just one pretending to in order to fleece you for money.
1 day ago
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