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Anonymous
AVOID AT ALL COSTS! I have purchased twice from Wren in Harlow now. The first time was poor, but despite this I opted for them a second time as the kitchen they were selling happened to look nicer than the Wickes and Howdens equivalents. I opted for their "infinity plus" range second time round, which is their top end product. The first point is price. There is no REAL price. Their business model is to quote ridiculously high, gradually coming down further. For anyone naive enough to pay the first price they quote, well then they have stung you for thousands, literally. My kitchen started at £20,000. It was then "half price in the sale", so £10,000. I ended up paying half that, so just over £5000. Delivery and the after sales care is pathetic. Faulty end panels came out in the first delivery. I reported the faults. After much resistance on their part and requests for photos AND that a member of staff come to my house to inspect them, they sent replacements, which I had to wait 10 days for. They were faulty AGAIN. Same process when I reported this - more photos were requested and another 10 day wait. The next replacements were faulty too. After a FOURTH and final attempt which STILL came back faulty, I finally gave up. Wren couldn't care less. I chased them for a MONTH and they begrudgingly offered me a £100 refund, which equates to less than TWO PERCENT of what I spent with them. As a result I have a poorly finished kitchen and lost expenses in labour costs (far more than £100) as I had to have my fitters on site to receive each of these deliveries, inspect the panels, report back to me with photos then move them into storage in my garage (this all takes time and costs money!) Avoid at all costs. The first time wasn't much better, but I mistakenly believed that would be a one off and that if I paid for their top end product the service would improve accordingly. It absolutely didn't. AVOID.
7 years ago
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Wren Kitchens has a 4.7 average rating from 3,773 reviews