Kitchen delivered 21/08/17. Damaged items reported on day one. Spent the next two days checking the kitchen and every item was damaged bar none. All of this was report to Wren in writing with images attached. Told no problem they will send it out, then didn't contact us for well over 14 days (& only cause I camped out in the store which got it moving) We didn't find the Wren Kitchen Disasters page till after this time. They were simply hoping to stall us and force us to install the kitchen so they can claim that we have no rights now that you've installed it. They are breaking the law at this point. Two store staff members from Hamilton came to our home and slated the kitchen, saying it wasn't what they have on display in store. No glass in drawers, different door hinges (not soft close), thinner carcasses and so on. Told us they would put in a full report first thing tomorrow to the MD & regional manager. I then spent days calling the store and she would not answer, still to this day she isn't in when I call, she must have a very weak stomach as she literally spends all day in that bloody toilet 😂 We went on being lied to and ignored till I emailed Mark Pullen (the MD), who passed me to someone, who passed me to someone, who passed me to another someone (we at least had one contact from this point, even though it was the manager who had promised to call me back every day for 14 days😡) she then lied to me for a few weeks and got us to agree to a field installation manager (FIM) to come and do another report on the kitchen. When he got here he told us he wouldn't do the report unless we agreed to accepting replacements, to move it forward we agreed. I took a picture of his report, much to his anger about it and he started abusing me about it and the fact I wanted to read it before signing it, saying that he had places to go, I told him tuff and to settle himself down and got quite defensive myself (put the "big man" in his place 😉, wonder if his wife's proud of him) When our contact at head office got in touch to arrange the 5th redelivery she sent a list that meant nothing to us and refused to send anything until I agreed with the list. We explained that it didn't make sense and she said tuff, until you agree with that list they are sending nothing. I then by chance had a very helpful conversation with K******* ***** and the penny dropped, they were just stalling us to get outwith the 30 days so they could make us feel like we had no rights. From this point we sent a written request to a full refund as per the consumers right 2015, refused any further deliveries and didn't budge from that stance. Put in a section 75 claim with Barclays credit card. We had to put everything in writing (I had been doing this from day one as the delivery was so shockingly damaged) so it wasn't too bad but it took me two days to fill in their form and I'm pretty good at that kind of stuff. We then had to chase them for a reply but once we did they delt with it straight away requesting that we got an independent kitchen report done that they would pay for, they only offered us £100 to get the report done though and no one would do it for that (it was hard enough to get anyone to do it at all), someone eventually said they would do it at a discounted rate for £250 which Barclay Card are refunding to us as well as an extra £50 for the hassle to us, nice to see some customer service for once So at this point Barclay Card have: Our photos of all the damage items Our spreadsheet with the details taken from Wren Kitchens delivery note listing ever bit of damage The Wren Kitchen FIM report that I took a photo for which confirmed that Wren agreed with the damage as he had signed the bottom the report (hence why he got aggressive with me, I also have his visit record although I never had to use it) The independent kitchen report It then took another few weeks, yesterday we contact Barclay Card to find out what the delay was and today they called to make a settlement, they agreed to refund the full amount that we paid to Wren. We could have fought with them to also get the cost of the fitter and so on but decided that once we have had a break from it all we will take Wren to the small claims court as they should be paying it anyway. They have told us to keep the kitchen (which we will be burning 🔥 as soon as we have strength back to look for another one) and we have to keep all the appliances as a token of good will (hob, double oven, extractor and dishwasher, they all worked well) Advise - Do everything in writing and keep an ordered paper trail Don't listen to what Wren tell you, it is all blatant lies Really read up on your Consumers Rights 2015 and have faith in it Contact citizens advice and trading standards but most of all ask people on here, there will be someone that can help Most importantly, don't give up. I will never give up, refund or no refund.