Over 15 months on from purchasing a full kitchen, appliances and install package from Wren. Two Installation Managers and five opportunities provided to undertake the install and rectification work, one of which included them flooding my kitchen. Countless hours expended in phone and email correspondence, yet despite this I’m still left with a catalogue of problems, including a faulty cooker. Somehow, Wren deems this as a ‘complete and finished kitchen’, which they would consider meets their standard of supply and install. Unfortunately the list of problems with this kitchen seems to be never-ending and problems are worsening as the weeks go on. The quality of the materials and standard of fit is so poor the entire thing is just basically falling to pieces, all this and it still hasn’t been completed yet! I have no functional cooker, even the manufacturer refuses to replace this, as they advise the kitchen spacing Wren have allowed for the cooker doesn’t meet the manufacturers or gas safe regulations. The wooden worktop is faulty and lifting, the doors and units are dropping and will not close properly, the tap is faulty, and the joins and gaps throughout the kitchen would make Pablo Picasso envious. The fridge and microwave have developed faults and the boiler cupboard has been formed with botched offcuts of wood, the handle has even been put on the same side as the hinges and so is of no use. The boiler cupboard door also opens onto you as apparently they were unable to attach this to the wall…not bad for £300ish! Oh, and they also ‘packed out' the side wall plinth of the boiler cupboard with another offcut from one of the many other substandard parts of the install, leaving another unsightly gap and poor finish. I am also owed a number of refunds, which include, but are far from being limited to the Belfast sink. As the only route to resolution from the Install Manager ‘as they must have a faulty batch’ was to source and supply this myself as they were unable to supply yet another non-faulty product and I was left without running water in the kitchen for weeks. More empty promises were received from the Wren Installation Manager back in December 2016 that the refunds were being actioned and would follow through shortly, despite continually chasing, to date these still haven’t been received. They will also not address any correspondence on this despite having a paper trail with the Install Manager in relation to it. From the start, they have favoured dealing with any correspondence piece meal, I can only assume to drag out the situation and try and wear the customer down. The above just scratches the surface of this ongoing saga, which will be leaving me with no kitchen for the second Christmas. It’s apparent Wren feel the Consumer Rights Act is beneath them. The store manager even admitted he isn’t aware of this because ‘this is what they have a legal department for’. The last 15 months have been a living nightmare, the only thing they seem to excel at is making empty promises.