Unbelievably Bad I can honestly say, in 38 years of being on this earth, I have never before had the misfortune of dealing with a company as untrustworthy, incompetent and unprofessional as Wren. We ordered a kitchen in May 2017 from the Swansea store and were promised the world by the salesperson. We paid almost £3000 for Wren to install the kitchen, thinking this would make things easier and get the job done without any hassle. How wrong we were! The original installer came to our house and attempted to get us to cancel the contract with Wren and he would undercut them by £1000. We politely declined his offer and went ahead with the Wren contract. We were called a week before installation by an exceptionally rude member of staff (we have since been told this member of staff has left) who said that the installer had cancelled and they had found a new one. I asked that the new installers come to the house to check that they could carry out the work previously agreed and I was told that this was my problem and I’d need to sort it myself. This wasn’t mentioned when the took my money in the showroom! This was the start of Wren taking over our lives for over four months. Installation began on 03/07/17. It was completed on 07/11/17. What was originally promised to be a 5-10 day job turned into 4 months. Every delivery turned up damaged. And I mean every single delivery. This meant that I’d have to phone Wren and rearrange deliveries which would be sent out in the same way and end up again being damaged. We were lied to constantly on the phone which led to me having to record every call made to Wren to prove what they had previously said. I have recordings of staff telling me that I needed to sort out their mistakes myself, and accusing me of lying to them about what staff had promised me in previous calls (even though these calls were also recorded). They would refuse to transfer me to a manager and would not escalate the situation, even though we were in a constant cycle of receiving damaged goods. After weeks of being in this endless cycle, we eventually managed to speak to a Field Installation Manager. I must add that this was only after emailing the Managing Director of Wren and threatening them with court action if the matter was not resolved soon. This was the only thing we could do to get someone to listen to us. The FIM came to the house (the only pleasant staff we dealt with in the whole experience) and agreed that the standard of the kitchen was below standard and every panel needed replacing. I had said this to people on the phone over the months since installation began, but no one listened. We conservatively calculated that we lost close to £4000 in earnings whilst the kitchen was being installed due to the constant deliveries and workers at the house. We received an offensive £200 cheque as an offer of goodwill from Wren. They even spelled my name wrong on the cheque! Dealing with this company has been one of the worst experiences I have been through. They attempt to tie you up in terms and conditions and lie to cover themselves. The only reason we have not decided to take this matter further is that it has controlled four months of our lives in 2017, and we cannot face dealing with their incompetent and untrustworthy staff any longer. I have no faith in the guarantee offered with the kitchen and dread the day I have to speak to them to resolve any further issues which will arise from my substandard kitchen.