Order process seemed seamless until the kitchen was delivered and clearly the designer made a number of telling mistakes such as ordering a kitchen cupboard smaller than the extractor fan. One of a number of such mistakes. Result, we had to settle for a smaller fan which hardly sucks the air below it let alone fumes from cooking. Other parts missing from order and then surplus parts that we still have in our garage waiting for collection. after sales was shocking. Very grumpy assistants who wouldn't understand our issues and refused to allow access to anyone senior to them. Not sure i would recommend Wren. When I refitted my utility room I went to Howdens and found the service there so much better.