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Danielle Purvis
The kitchen we got was a good standard, and we got a good price. Delivery was fantastic, but on a customer service side I felt completely unsatisfied. Our designer helped us to plan the kitchen, but when we wanted to make little tweaks we were made to feel like we were being awkward. We'd priced kitchens with a competitor and tried to get the same plan but what we ended up with was a huge empty space where the other provider had a cupboard but wren said it wasn't possible. During our kitchen being fitted we soon realised that we did not have enough trim for around the wall cabinets, approx 500mm. We also had a panel left over and a plug that doesn't fit our sink. I have tried several times to contact our designer with no response. There has been zero aftercare, not even a phone call to check if everything was ok. It just feels like once they have your money they couldn't care less. I would never reccommend Wren to anyone, for so much money is expect atleast a little customer care.
6 years ago
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Wren Kitchens has a 4.7 average rating from 3,766 reviews