This was the second kitchen we have purchased from Wren, our first being 2 years ago, so when we moved house we had no hesitation in going back to the Warrington showroom. Good points ... Good quality kitchen units, the delivery team very good. Now the not so good points...... Even though we had a Wren surveyor do a home measure,checking on sockets, plugs and utilities etc.they take no responsibility for measurements and the advice we received from Wren regarding moving a water meter and rising main was totally inaccurate. Their Expert Kitchen Designer advised us that it was a simple job to move the pipes, not so when you have solid floors. We advised both the surveyor and the Kitchen Designer that we had solid floors.This meant that last minute adjustments had to be made to our design plan. Incurring extra expense, purchasing a further worktop and a base unit being butchered to accommodate the pipes. They had little or no knowledge when questioned about the kitchen taps they recommended, never asking if we had high water pressure. A long story short we ended up with a large gap at one end of the kitchen, our filter making a tray unit rather than using a large filler they had designed, an integrated fridge freezer that was too tall to fit into the unit, they advised we could just remove the top shelf, not so and taps purchased from local plumbing merchant and a whole load of stress. The kitchen worktops had to be trimmed and finished off by our fitter as despite Quality Assurance stickers on, they clearly had not been finished off correctly with a raised edge clearly visible. I have complained to Wren customer care team and received a formal apology but they do not accept liability for the issues I have raised. A discount on the worktops was negotiated as I could not wait 10 days for new worktops to be delivered, so I received a refund of £154. on a kitchen that costs £1000s...I believe the level of service we received from Wren was poor and certainly way below the claim they make on their website. YOUR KITCHEN... OUR HEART & SOUL At Wren, our heart and soul goes into your kitchen... Never again will I purchase a kitchen from Wren or recommend Wren. I feel like we have been naive and foolish putting our trust in a Company that claim to be Experts. Expert would imply a level of knowledge and expertise this was certainly not the case. AVOID