Leanne Tracey
AVOID AT ALL COSTS. Absolutely disgraceful company. Wren recommended a fitter who "would be more than comfortable" with our job. He left me with a fridge door I couldn't open. He forgot to plaster the walls before fitting the cupboards. He did 4 hours work in 5 days (assessed by a new independent fitter, whose team managed to complete the full job in 2 days). I paid the original fitter £400 for the plastering and additional work, he didn't complete this work, he has admittedly bought material with my money which he did not use. He is now refusing to give me refund and has therefore stolen £400. I've had to pay another fitter to complete the work, leaving me thousands of pounds out of pocket. I had three home measurements by the Wren team and my cupboards were still the wrong size by 15cm! I've been left with a kitchen that is more impractical than when they started, and I'm now having to pay a lawyer for legal advice to try and recoup costs. The customer service team don't want to know, yet they keep emailing me asking how my experience was. Disgraceful!
4 years ago
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Wren Kitchens has a 4.7 average rating from 3,720 reviews

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