Victoria Wilcox
Wren were great, until they weren't. The kitchen units are great quality, the colour looks great, shame about the CDA unit and the worktops. Wren fall down severely on their ability to deal with a situation when it doesn't go to plan. 1) Our worktop provider went into administration. Understandably this caused a bit of drama at Wren. We were told it would be solved in two weeks. We waited six, had to request to speak to the manager who could then fit the worktop that week. Surprising how that happened. 2) we had a CDA unit fitted and it was faulty. This unit was replaced. Unfortunately the second CDA unit was faulty too. We are still battling to get this replaced four months after our kitchen was fitted. We have even arranged for a CDA engineer to attend the property and confirm that the unit is faulty (three weeks ago). I suggest Wren sort their lines of communication out and improve their customer care. Good quality materials are not worth the stress of dealing with their incompetence!
3 years ago
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Wren Kitchens has a 4.7 average rating from 3,713 reviews

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